Customer Service Sales
Resume:
Tamesha Salim
*** ******** ******, ******** *******, CO 80906
********@*****.***
Objective
To obtain a position as Call Center Evaluator
High-energy, results-driven professional seeking to blend military service and
Profile entrepreneurial experience to focus on the call center evaluator position. Exceptional
leadership, management, and relationship-building skills; foster team unity and project
cohesion across all levels of staff, management, and customers. Reputation for unsurpassed
loyalty, dedication, professional ethics, and integrity.
Customer Service- 6 year s of customer service experience in various settings. Built
Areas of Expertise
trusting relationships with customers via active listening and loyalty. Identified needs of
customer through oral communication. Ensured the highest level of satisfaction. Efforts
resulted in being awarded 3 Certificate of Achievements
Sales- 6 years of direct and cross sell experience. Cross sold products and services
utilizing active listening and probing skills to promote and sale products for the betterment
of the customer and profit for the company. Proactively sold products and services to
customers resulting in meeting and exceeding goals.
Communication- 6 years of communication experience interacting with internal and
external customers at various levels via telephone, email, and in person. Excellent phone
communication skills with a focus on speaking assertively, but professionally.
Marketing- 6 years of marketing products and services to internal and external
customers via outbound sales calls and education seminars.
Computer Skills- Proficient in using Microsoft Word, Excel, Power Point, and Outlook
and multi-tasking within several computer applications and databases.
US Army, Ft Bragg, NC
Professional 2006 -Present
Emergency Medical Technician (EMT-B)
Experience
• Analyzed information and evaluated results to choose the best solution
and solve problems pertaining to patient care
• Provided personal assistance, medical attention, emotional support, and
other personal care to patients resulting in the awarding of three
Certificate of Achievements for exceptional customer service
• Maintained accurate and up-to-date medical records on each patient
• Completed patient registration, verified insurance information, and
utilized various electronic documentation systems
• Maintained focus and awareness while working in a stressful
environment to make effective decisions in both crisis and routine
situations
Salim Cleaning Industries, Fayetteville, NC 2010-2011
Owner/Operator
• Established marketing strategy to appeal to a diverse customer base and
maintain fiscal soundness
• Created, established, and implemented company policies and training
manual
• Responsible for financial management, day-to-day operations, human
resource management, and marketing campaigns
• Won repeat business referrals through strong commitment to customer
service, expanding business from zero to 10 plus residential accounts
on a part-time basis
• Procured over $1k profit in residential cleaning accounts in one month
on a part-time basis
• Trained and managed three employees to proficiently clean
unsupervised resulting in 98% customer satisfaction
Convergys, Leesville, LA 2008-2009
Inbound Customer Service & Sales
• Maintained an 80% cross sell conversion rate by promoting rewards
and product features
• Resolved customer issues using first call resolution skills in a prompt,
professional and friendly manner
• Utilized strong independent problem solving skills to troubleshoot
technical problems
• Utilized active listening skills to understand customer issues
• Utilized persuasive techniques to overcome objections.
• Effectively used all tools, resources and skills available to meet or
exceed customer expectation and achieve sales goals.
Ashford university
Education
Bachelor’s Degree in Business Administration, 102 Credit Hours,
GPA: 3.21 /4.0
central Texas College – fort polk, la
Associate’s Degree in General Studies, 2010, GPA: 3.75/4.0
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