Customer Service Sales

OBJECTIVES

. To demonstrate a positive and professional attitude while performing

the duties required for the job

. To be driven and career focused and to give more then what is expected

of me at the job

. To be a highly motivated team player that wants to take the necessary

steps to grow with the company

. Provide the highest level of quality into every task that is assigned

to be while on the job

To different areas throughout the job

PROFESSIONAL

EXPERIENCE

Total Technology Solutions Group

October-February 2013

Sales Support Specialist

Saint Charles, Illinois

. Inputted client lists into Microsoft Excel spreadsheets

. Updated contact information for current/new clients

. Corrected duplicate clients or non-existing clients in the Compass

Sherpa program

. Occasionally had to answer incoming phone calls

. Scheduled service calls for existing clients

. When called upon, I had to deliver printer toner to current clients

. Learned the different machines and other equipment that were offered

in our broad and diverse product line

Lowe's Home Improvement

2005-2013

Hardware Customer Service Associate IV

Saint Charles, Illinois

. Knowledge of products and services in the department

. Assist customers on the sales floor

. Provide assistance to customers with various questions

. Direct customers to various departments throughout the store

. Provide loading assistance to customers with heavier purchases

. Provide excellent customer service to customers throughout the store

. Obtain a positive attitude when dealing with angry customers or

customer complaints

. Perform management duties across the department

WKKD 2008

Station Manager / Chief Operator

Aurora, Illinois

. Ran weekly EAS tests and logged them

. Edited promos, PSA's, legal ID's using Audacity

. Found topics / Issues for future interviews

. Responsible for day-to-day business at the station

. Operated control board

. Maintained the FCC public domain file

. Checked levels of the radio transmitter daily

WNUA 95.5 FM 2006

Production Intern

Chicago, Illinois

. Dubbed spots using Adobe Audition

. Recorded spots from E-mail into NexGen system

. Prepared weekend specialty shows for on-air playback

. Assisted Production Assist with various tasks

. Operated control board

WJMK 104.3 FM

2006

Production Intern

Chicago, Illinois

. Dubbed spots using Adobe Audition and Audio Vault

. Assisted Production Director with voice over-recording

. Produced final Spots for on-air playback

. Operated control board

EDUCATION

Columbia College Chicago

2005-

2007

Bachelor of Arts, Radio Talent/Production

Chicago, Illinois

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