Management Executive

Letitia Malone BS, MA

*** ********* ****** ********, *********** 06120

Home: 347-***-**** Email:

*************@*****.*** Cell: 540-***-****

Summary ?

I am an executive consultant with experience providing direction, support,

and leadership to multiple facilities, regional territories, and department

divisions, in the areas of budget management, staffing, financial

management, P&L advisement, change management implementation, and quality

improvement monitors. I have more than 20 years of experience and expertise

generating revenue and increasing support bases for expanding national and

local non-profit and for profit organizations, including start-ups, re-

organization of divisions, and organizational change management. I have

been instrumental in promoting the development and improvement of center

and program standards that led to successful JACHO, DEA, SAMSHA and Federal

and State Regulatory Agencies, Pharmacy Board, VJCCA, and American

Corrections Association compliance preparation and audits. Successfully

built and maintained relationships with physicians, hospitals, medical

clinics, Community organizations, State and Federal courts, and partners

and affiliate partners. I have successfully built and maintained an

effective management team at the local level by establishing goals and

development plans, by identifying training needs, providing consistent

feedback, and using employee engagement methodology.

EDUCATION/CERTIFICATION/TRAINING

MA, Legal Studies, Webster University

BS, Criminal Justice, Benedict College, Columbia, SC

EMBA (Post Graduate Studies), Virginia Polytechnic State University

Executive Education Certification, Harvard University, John F. Kennedy

School of Government

Situational Leadership, MRT, Leadership Institute, Train the Trainer, Five

Star Model,

Blessing White LEAD/Employee Engagement Certification, Value Chain

analysis,

Organizational Leadership Processes

Professional Experience

LLBJV Innovation Consultants

CEO (2003-Present)

Provide administrative leadership to the company. Lead teams in the

development of mission statements, strategic plans, and related plans for

start up, increase revenue, and personal development. Establish

engagements with a focus on people and organizational change issues

within a variety of industry sectors, with a particular focus on health

care, substance abuse, life coaching, mental health, legislation, public

policy, and harm reduction services. Key responsibilities include:

Led efforts to solicit and oversee major gifts and value-added

partnerships as well as

managed political and scholarship events staff.

Developed strategic fundraising and cultivation events for major donors

and contributors.

Expanded support base by more than 15 percent.

Designed and executed 80 special events, including Juneteenth event,

dinner galas, and private fundraising political events using more than

250 volunteers.

Identified and initiated business development strategies and technology

vehicles.

Instrumental in developing corporate partnerships and volunteer

incentives.

Planned and implemented individual, direct mail, e-commerce, phone, and

personal solicitation programs

Produced and approved proposals ($5,000 - $40,000) for sponsorships,

in-kind gifts, financial donations, and volunteers.

CRC Health Group

Executive Director 8/04 - 8/11

Served as a strategic member of the executive leadership team responsible

for

establishing the startup for a new substance abuse clinic. Initial

responsibilities included pre-construction build out and developing

policies, regulations, and procedures mandated for regulatory compliance

for those such as Joint Commission, DEA, Pharmacy Board SAMSHA, and VA

State Regulating Authorities and Board Members. Key responsibilities

included:

. Implemented change management leadership strategies that enabled the

start

up operation to become a profitable healthcare company

. Handled all aspects of revenue development, operations, and contract

management for the company

. Exceeded budgeted revenue projections by $150,000 annually

. Managed operations cost and expenditures under budgetary plan by

$30,000

yearly, additional expenditures were reduced as much as 73 percent of

the

company's total cost while continuing to maintain the customer base

. Developed and implemented executive recruiting strategies that

resulted in key

executive and professional hires from major companies

. Quickly established the organization's credibility by implementing key

business

initiatives in a community that traditionally viewed the organization

with a

stigma

. Handled critical matters related to legislative and regulatory issues

in the

region, including statewide business development opportunities

. Identified and addressed cross-business unit, and other external

issues

affecting or affected by the legislative, regulatory, and the

political arena

. Led senior management business-level discussions and made decisions

that

were aligned with the business vision and strategy, standardization of

best

practices, project governance oversight, and organizational change

modules

. Developed strategic fiscal plans to improve services, reduced

delinquencies,

maximized recoveries, and minimized losses

City of Roanoke Department of Juvenile Justice

Director of Justice 11/98 - 8/04

Hired to restructure and create the Department of Juvenile Justice

Responsible for the regional administration of the Department of Justice

policies, practices, strategies, and services for at risk youth, juvenile

offenders and families in crisis and children in need of services in the

Roanoke City, Roanoke County, Botetourt County, Salem County, and South

Western region. Key responsibilities included:

. Developed and implemented human services strategies, systems, and

programs in support of 150 employees at five locations and southwestern

regional areas

. Responsible for executing leadership and outreach strategies,

identifying and

initiating business development strategies, re-developing the board,

partnering

with organizations with a shared mission to deliver programs that

elevate

performance levels of at-risk children.

. Provided oversight and direction in the hiring of more than 150

employees

. Led the VJCCA, Virginia State and Federal Regulatory Compliance Audit

with no

citations.

. Managed departmental budget of $7M . Managed expense budget under

plan by

$25,000 and increased revenue by $255,000

. Identified federal, state, local, and private grant funding

opportunities and

proposals

. Coached and influenced management/leadership regarding policies,

practices,

laws and regulations, and monitored application to ensure positive an

equitable

employee relations

. Revamped and designed the Department of Juvenile Justice with new

programs

that increased demand for services by 110 percent within six months

. Designed and set up funding requests, follow-up systems, and

stewardship

reports with profiled philanthropists, family and corporate

foundations, and

government agencies

. Created over 250 policies and procedures to create seamless continuity

of care and wrap around service models in various states across the

nation

. Ensured Regulatory compliance and business ethics, policies, and

guidelines

. Tracked federal, state, and city funding grants and discretionary

funds and

presented requests before Roanoke City council members

. Worked closely with the board, advisory board, executive director, and

major

contributors to revamp collateral marketing pieces including mission,

goals,

programs, and proposals to increase funding resources

. Oversaw the work of functional leads responsible for audits,

monitoring,

investigating, privacy, and training to ensure effective and successful

compliance

. Planned, developed, and implemented employee communication,

recognition,

and motivational programs that enhanced the working environment and

aided in

attracting and retaining talent

. Planned, assigned, and reviewed the work of 10 direct reports

. Created and implemented a training plan to improve leadership skills

of front

line supervisors

City of Roanoke Detention Center 4/97 - 11/98

Assistant Superintendent

. Established department objectives and strategic plans that evaluated

program

operations in the community to avoid duplication of efforts

. Evaluated and implemented the division's personnel policies manual and

employee pay for performance reviews

. Prepared and presented budget requests, allocations, and expenditures

for the

program, projects, and administrative operation budgets

. Recommended and administered employee relations policies, procedures,

and

programs designed to maintain a high level of productivity, employee

stability,

and employee/management relations

. Developed strategic business plan and outcome performance measures

consistent with the City of Roanoke and state statutes and mandated

codes

. Provided consultation and feedback to supervisors and managers

regarding

significant decisions that included program policies, program

operations, and

employee performance management

. Led Virginia State and Federal audits and improved record keeping

which

reduced department liability by 85 percent

Additional previous experience available upon request.

Contact this candidate