Customer Service Medical

Seeking full-time position where I will have the opportunity to use

exemplary customer service and organizational skills, as well as

English/Spanish bilingual proficiency

WORK EXPERIENCE

Medical Assistant/Surgery Coordinator

12/2013-2/2014

California Head and Neck Specialist- San Diego, CA

- Provide direct patient care in line with the patient's condition,

requirements and age, as well as physican direction during in-

office exams and minor surgical procedures

- Ensure the cleanliness, sanitation and maintenance of all exam

rooms and equipment

- Prepare charts for following clinic day

- Manage physician's surgery schedule, to include coordinating with

the surgical center, verifying insurance eligibility and benefits,

and ensuring patient has all pertinent information related to the

surgery

- Counsel patients by transmitting physician's orders and answers to

questions regarding plan of care, medications and/or surgery

Front Office Administrator

08/2013-12/2013

California Head and Neck Specialists- San Diego, CA

- Greet and check-in patients, and direct visitors to appropriate

office personnel

- Collect and process all payments as required

- Coordinate patient appointments at time of check-out and by phone

- Process all requests for medical records and disability and FMLA

paperwork

- Provide services as on-site Spanish interpreter as needed

HEDIS Outreach Coordinator

08/2012-04/2013

Coventry Cares of Kentucky- Louisville, KY

- Assisted in the development and standardization of outreach

documentation and managed the flow of data to complete HEDIS

documentation

- Reviewed claims data to determine what health screenings members

had completed and which still required completion for member to

become plan compliant

- Recorded and documented all member and provider outreach activity

- Extracted, maintained and input health information into database

pertaining to each seperate health screening with which our team

was charged with tracking

- Conducted HEDIS chart request calls and mailings to providers

Employment Coordinator

07/2011-09/2012

Catholic Charities Migration & Refugee Services- Louisville, KY

- Nurtured all business relationships in order to facilitate the

hiring of refugees

- Conducted orientations for new refugee arrivals to explain services

to be provided

- Assisted clients in completion of all company paperwork, while also

explaining benefits offered by company and company rules and

regulations

- Intervened and mediated disputes between refugee clients and

company customers

- Managed cases by reviewing files at 30-, 90- and 180-day periods in

order to assure that all services were being implemented as

required

- Provided services as an on-site Spanish interpreter as needed

Catholic Charities Employment Services Assistant/Volunteer

07/2010-07/2011

Americorps VISTA- placement in Louisville, KY

- Actively sought and contacted new businesses every week to sell our

services and increase network of businesses to employ refugee

clients

- Nurtured current business relationships in order to facilitate the

hiring of Refugees

- Conducted orientations for new refugee arrivals to explain services

to be provided

- Intervened and mediated disputes as needed between refugee client

and company client

- Provided services as an on-site Spanish interpreter as needed

EDUCATION

The Medical Institute of Kentucky, Louisville, KY

02/2013

- Certified Clinical Assistant

Indiana University Southeast, New Albany, IN

05/2010

- B.A. in Spanish

CERTIFICATIONS

Bridging the Gap- Training for Medical Interpreters

May 2011

- Focused on modes and roles of interpreting, ethics in the medical

setting, cultural competency, core knowledge of anatomy and

physiology, diagnostic testing, and professionalism

CPR Certification through the American Heart Association

January 2013

REFERENCES : Furnished upon request

Contact this candidate