Project Manager Sales Representative

Brian J. Bennett

**** ******** ******

Chesterfield, VA 23832

Phone: 804-***-****

Email: *********@**********.***

EDUCATION

• 1993 – 1997 F.L.Schlagle High School, Kansas City, KS

High School Diploma

• 2010 – 2013 J. Sargeant Reynolds Comm. College, Richmond, VA

Associates Degree of Applied Science

Major: Information Systems Technology

SOFTWARE SKILLS

Microsoft Word, Excel, Access, PowerPoint, Kofax 10, TCP/IP, Photoshop,

Adobe Illustrator, Web Expression 2, Dreamweaver, Java Language,

JQuery MySQL, Windows 8, Windows 2000, Windows ME, Windows XP,

Windows Vista, CCS3 and HTML.

Experience

Select Staffing/ARC * 07/11 - Current

Document Imaging

• Responsible for digitizing paper documents by scanning them and

uploading them to electronic databases.

• Scanning the documents, the documents and scanner must be

checked to make sure that they are of high quality.

• Poor-quality documents are to be adjusted properly for improved

function.

• Responsible for double-checking the scanned documents to make

sure that everything is legible.

Select Staffing/Pitney Bowes * 07/11- Current

Mailroom Associate

• Prepare materials for mailing including: applying postage, preparing

items for shipment or collection, distributing items as needed,

Ensure that all mail and packages are properly labeled for mailing,

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with correct postage utilizing automatic postage meter machines.

Sort, deliver and pick-up mail and packages according to established

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time frames and service standards utilizing a mail pushcart.

Maintain all logs and reporting documentation as required. Perform

•

start-up and operations of postage equipment.

Assist with loading and unloading of deliveries as needed.

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Maintain shipping and receiving area as required.

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Receive and log all incoming items, letters and packages, including

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certified, registered, return receipt, and UPS, and Federal Express

Select Staffing/Comcast * 07/11- Current

Customer Account Executive

• Assist and service all incoming payment center customer in a prompt

professional manner.

Obtaining all information needed for resolution of transactions.

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Answer customer inquiries regarding billing and/or service issues.

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Troubleshoot customer issues prior to preparing work orders for

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maintenance request.

Receive and post billing payments to customer accounts.

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Process equipment and update customer account status upon

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receipt.

Input customer orders and information efficiently and accurately into

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payment center database.

Manage customer billing errors, discrepancies, and requested

•

necessary changes.

Maintained and balanced accurate cash receipts on a daily basis.

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Serve as a sales representative to sell packages of existing services

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and/or upgrades.

Travel to multiple payment centers within the system to provide

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necessary support. Other duties and responsibilities as assigned

Aerotek /Anthem Healthcare BCBS, 08/10 – 04/11

IT Help Desk Representative

• Provided support to members having difficulty with self registration,

account login, website content, and incident management.

Troubleshoot issues to determine if the problem is with customer

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browser, PC, or within the network's IT applications.

Provided phone support for business and IT customers with technical

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problems and service requests.

Recorded problem symptoms and information for escalation of the

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more complex problems to higher level support.

Maintained knowledge of relevant products and service offerings to

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provide accurate solutions; acted as representative of technical

services when needed

LifeTouch Studio, 09/08 – 06/09

Accounts Representative Supervisor: Cameron Glasco

• Answered multi-line telephone system.

• Set appointments.

• Responsible for the bookkeeping of school records for photo shoots;

collected funds (monies, checks, credit card information) from

photoshoots taken at schools, proms and sports activities.

• Managed and resolved telephone calls of irate clients.

• Assist clients with inquiries pertaining to senior portraits (cap and

gown), sports, prom, and school pictures.

• Service clients with reordering or refund information with unsatisfied

products

Circuit City (Firedog) 06/07 – 07/08

Communications Technician

• Installed, configured, maintained, and troubleshoot all equipment and

associated operating systems.

• Co-worked with outside vendors and technicians to resolve system

issues, as necessary.

• Maintained accurate equipment and software inventory.

• Troubleshoot and provided problem resolution for hardware,

operating systems, application and networking issues.

• Maintained records of daily communications and activities, as

necessary.

References

Robert Edmonds Financial Project Manager 804-***-****

Joel Baitle Metro Transits Technician 804-***-****

Tiffani O’Neal Social Counselor 804-***-****

Rodney Minor United States Postal 804-***-****

*Temporary Staffing Service.

Contact this candidate