Customer Service Representative

Karen J. Gaines

**** **** ******** **. *** ****

Oklahoma City, OK. 73134

405-***-****

OBJECTIVE:

Seeking a position in Customer Care where my customer service and relations experience and

knowledge can be fully utilized to improve customer satisfaction.

- Skills:

• Develop and interpret qualitative data

• Write professional reports comprehensive to the average reader

• Think critically and approach problem solving from multiple perspectives

• Understand group and organizational dynamics

• Microsoft Word, Excel, and PowerPoint

• Adaptable

• Great personable and communicative skills

EXPERIENCE:

Oklahoma Health Care Authority (Insure Oklahoma)

Oct 2012 – Present Insure Oklahoma Program Coordinator II

• Interpret applications for IO subsidy program while seeking continuous

improvement in the existing practices and in processing development

• Make sure applicants we are serving adhere to Federal and State Guidelines for

Healthcare subsidies current modifications to be eligible for IO program

• Utilizes MMIS

• Assist in maintaining daily workflow

• Computer Data Entry

• Customer Service

Locke Supply

March 2011 – May 2012

Receptionist: Answer phone calls, note down specific information or record as voice messages,

transfer calls to different staff and ensure that no calls go unanswered.

2. Schedule appointments buyers and answer all questions that the vendor may have about

meeting times with the buyers.

Answer all questions of guests.

3.

Guide guests about general location of rooms and various blocks in the building.

4.

Maintain records and include any suggestions from visitors to improve our company.

5.

File paper work.

6.

Convergys – DirecTV

College Student Summer Employment

June 2010 – August 2010

Customer Service Representative: Duties included receiving in-bound customer service calls

and providing excellent customer service assistance. This includes:

1. Assisting customers with any questions or concerns they might have involving billing or

product information..

2. Technical support requiring service and product trouble shooting, with great speed,

professionalism, and accuracy.

3. Performing data entry using up-to-date software programs.

Old Navy

April 2007 – May 2008

Retail Customer Service Representative: Duties include providing excellent customer service

as it relates to clothing apparel and accessories. This includes:

1. Professionally greeting each customer and assisting them by recommending, selecting,

and locating merchandise based on their needs and desires.

2. Maintaining knowledge of current sales, promotions, and policies regarding payment and

exchanges.

3. Ticket, arrange, and display merchandise to promote sales.

4. Operate Cash Register and assist in merchandise returns and exchanges.

EDUCATION:

Redlands Junior College

2009 – 2010

Major: General Studies

Choctaw High School

2007 - 2009

High School Diploma

COMPUTER SKILLS:

• Microsoft Word

• Microsoft Windows XP

• Microsoft Office XP Professional

• Microsoft Excel

• Microsoft Access

• WPM 35

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