Customer Service Assistant

Bijal Dhupelia

**** ********* *******, *** ***, Miami, FL 33138 • 305-***-**** • ******@***.***

Summary: Highly self-motivated, performance focused professional, with solid experience in clerical positions and customer

service. Excellent organizational and communication skills with the ability to maintain positive business relations across

diverse groups.

Skills:

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Microsoft Word Certified Microsoft Access Time Management

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Microsoft Excel Certified QuickBooks Database Management

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Microsoft PowerPoint Multi-tasking File Maintenance

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Microsoft Outlook Training Customer Service

Professional Experience

Sullivan and Cogliano Training Center

Internship – Career Services Office Assistant Feb 2014 – Present Miami, FL

• Responsible for classifying and filing highly confidential student records according to current status.

• Sorted and filed student resumes into folders by curriculum and location.

• Performed general office duties such as typing and operating printer.

Sullivan and Cogliano Training Center

Internship – Receptionist Aug 2013 – Oct 2013 Miami, FL

• Operated Multi-line phone system to answer, forward calls, provide information and take messages.

• Greeted visitors and determined purpose of visit, and directed or escorted them to their location.

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Barnes and Noble

Bookseller and Merchandiser 2011-2013 Aventura, FL

• Appointed as Bargain Book Dept. Assistant Merchandiser.

• Monitored Inventory for bargain books and bestsellers.

• Recommended, selected, and ordered merchandise for customers.

• Successfully opened Barnes and Noble membership cards.

• Promoted the Barnes and Noble nook e-reader.

Borders Books and Music

Senior Bookseller and Merchandiser 2002–2010 Aventura, FL

• Led the winning team for highest 4th Quarter sales for 2009.

• Initiated an effective system for tagging returned products.

• Monitored daily and weekly inventory to place orders with vendors.

• Improved the system for processing website orders once delivered to the store.

• Trained new booksellers and managers for merchandising.

• Opened the highest percentage of Borders Corporate cards.

• Proud to be recognized as Employee of the Month several times.

Rupees

Accounting and Sales Clerk 2000-2001 Miami, FL

• Created invoices and reports in QuickBooks.

• Maintained and generated Excel spreadsheets.

• Organized the warehouse to process orders more efficiently.

• Implemented a discount coupon that increased repeat customers.

The Ad Team

Office Assistant 1996-1999 Miami, FL

• Reported Directly to V.P. of Media Planning

• Analyzed Trends and Demographics for media advertising.

• PowerPoint presentations for regional accounts such as Subway & Chevrolet.

• Developed spreadsheets to track billings by media category and vendor.

• Responsible for general office correspondence.

Education

Sullivan & Cogliano Training Center

• Microsoft Office Specialist and Accounting Miami, FL

University of Miami

• Bachelor of Communication Coral Gables, FL

Majors: Advertising and Psychology

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