Customer Service Technician

TERESSA DELONG *************@*****.*** 408-***-**** San

Jose, CA

PRESCRIPTIONS TECH

A Medical field professional with over 15 years of solid experience in providing exceptional customer service and

patient care in a pharmaceutical setting. High problem solving, analyzing, and attention to detail skills.

QUALIFICATIONS AND SKILLS

• Knowledge of Medical Terminology • Medical and Private Insurance Processing

• Excellent Interpersonal, verbal and written • Understanding and explanation of Patient

Communication Skills Benefits, policies and procedures

• Ability to work under HIPPA guidelines honoring • Perform account management and Point-of-Sale

confidentiality agreements to handle monetary transactions

• Demonstrated ability in organizing, coordinating, • Evaluation of patient needs to provide appropriate

prioritizing, team work and multitasking resources

• Computer proficiency in MS Word, Excel, and • Manage multiple high-priority assignments and

Hospital Patient Information and tracking systems developed solutions to challenging problems

PROFESSIONAL EMPLOYMENT

Kaiser Permanente – San Jose, CA 6/1998 – 6/2012

Lead Pharmacy Technician (6 years)

• Lead a team of pharmacy technicians in the implementation of the Stocking and Standards plan approach that

involved strict pharmaceutical verification of medicines and devices according to new policies.

• Visited up to 25 clinics on a weekly basis in order to monitor their medication supply, thus meeting OSHA

regulations for safety and company’s budget/financial allocations.

• Performed quarterly clinic inspections to ensure policies and procedures were followed and implemented on

time and according to specifications.

• Communicated and reported findings, explained issues to management as to the steps to follow in order to

correct non-compliance.

• Maintained business relationships with vendors or sub-contractors in order to obtain current information as to

the timely delivery of supplies, back orders, and out of stock items or substitutions.

Pharmacy Technician (8 years)

• Provided patient care through filling up to 100 prescriptions per day in an accurate and timely manner.

• Compounded solid and liquid medication, measured according to specific requirements.

• Verified patients’ information by asking for proper identification.

• Operated cash register as needed, accepted payments, and balanced drawer

• Maintained proper security and storage of medications, replenished stock and prepared monthly recharges

and credits.

EDUCATION:

Pharmacy Technician Courses Sawyer College – San Jose,

CA

High School Diploma Metropolitan Adult Education - San Jose, CA

Contact this candidate