Project Manager Quality Assurance

KATHLEEN M. JANSEN

**** ******** ****, **********, ** 62245

Home: 618-***-**** Cell: 618-***-****

Email: ********.*******@***.***

Senior executive with extensive experience with business growth objectives. Broad experience

with multiple markets and industries, in both profit and not for profit organizations. Highly

successful in building relationships with decision makers, addressing critical problem areas, and

delivering on customer commitments. Customer focused and performance driven. Led and

motivated employee/workforce teams and managed P&L for business divisions ranging between

1MM and 7MM in revenue.

Operations Management Acquisitions & Integrations

Staff Development Performance & Quality Standards

Leadership Development Customer Satisfaction & Allegiance

Marketing and Public Relations P&L Management/Budget Planning

Strategic Partnerships Community & Customer Support

Project Manager Professional Speaker/Trainer

Grant Writer Funding Diversification

Business Development Management Consultant

SELECTED ACHIEVEMENT HIGHLIGHTS

Turned around an underperforming business, by researching business development

opportunities, developing corresponding plans, and growing a business with 1 location to 6

locations, producing revenue gains from $195,000.00 to 1.3MM annually.

Established stakeholder and community relations to diversify funding through grant

awards of 1MM, received from funding sources of Illinois State Board of Education, Illinois

Violence Prevention Authority, Children’s Home and Aid Society of Illinois, and Illinois

Attorney General’s office.

Spearheaded statewide organization of social service providers that encompassed fee

based membership, monthly newsletter, quarterly meetings, professional development series, and

an annual convention.

NFP Board involvement spanning a 15 year period, developing operating budget in excess

of 7MM, funding development and diversification activities, and overall responsibility of

organization's financial viability.

PROFESSIONAL EXPERIENCE

The RESOURCE CONNECTION

Business Development Consultant/Funding Development

Germantown, IL (Present)

Owner/President of a company that offers distinguished, progressive, achievement & advancement

oriented consulting, with emphasis on researching target needs, product/service development,

management support and quality assurance. Recently completed work with business development

needs of multi state Hospice Organization.

SIBLINGS & COMPANY

Early Childhood & Youth Development

Breese, IL (12 years)

Owner/President of a group of Early Childhood Centers, working with children ranging in

age from 6 weeks through 12 years, along with their families. Business was purchased with 1

location and expanded to be comprised of 6 self standing locations, serving families in Clinton

and Madison Counties, Illinois. Expanded program services to reflect research based population

needs. Company Sold

HAWLEY CONSULTANTS

Professional Consultants/Long Term Care

Highland, IL (14 years)

Owner/President of Long Term Care Consulting Group (geriatric & DD), comprised of

Social Workers, Therapeutic Recreation Specialists, Management Consultants, and Nursing.

Contracted with nearly 100 facilities across the State of Illinois. Provided speaking/training

through company events and served as a repeat speaker at Illinois Nursing Home Administrators

annual convention. Frequently invited to serve on IDPH workgroups. Company Sold.

Strategy/ Mission & Vision Planning Facilitated and guided business and nfp

organizations in formulating vision and strategic

planning that successfully repositioned business as

a differentiated competitor in the market

Day to Day Operations Led management team in identifying and

addressing critical problems; reduced and

streamlined overhead expenses, strengthened

program delivery, overhauled and improved

operating processes and systems, resolved quality

issues, and addressed employee relations needs.

Multisite property management and

construction. Focus on efficiency and

effectiveness of property design and layout to

support best practices of industry.

Jansen, Kathleen/pg2

Team Development Coordinated efforts of a multi site business,

building employee/employer relations through

employee advisory panel, annual retreat, and

individual professional development plans.

Financial Developed and monitored budgets ranging

from 1.3MM to 7MM. Experienced in

analyzing p&l to identify and address

operational issues having an effect on

revenue/expenses.

COMMUNITY SUPPORT ACTIVITIES

Siblings & Company Inc. Corporate Sponsor: Relay for Life/Clinton County 2002-2010

NFP/ Community Link, Inc., Breese IL: Board Member, Committee Chair, Past Officer 2000-

2012

NFP/Special Needs Foundations for Community Link: Board Member, Past Officer 2006-2010

NFP/Sexual Assault and Family Emergency (SAFE): Board Member 2010-2011

NFP/All Saints Academy: Board Member 1997-1998

Breese Optimist Club/Volunteer Softball Coach: 1994-1999, 2004-2006

EDUCATION

St. Louis University

St. Louis, MO

MSW Program

Illinois State University

Normal, IL

Bachelors: Social Work

Minors: Psychology/Sociology

Concentration Courses: Business

Mater Dei High School

Breese, IL

Diploma

Jansen, Kathleen/pg3

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