Sales Training
Resume:
PAULA M. MAY
Des Peres, MO **131
*******@*****.***
Career Summary
Exhibited practical application of learning initiatives in corporate and mid-size business environments;
conducting effective training and leadership development programs; proven success in professional
development and spearheading highly visible performance improvement initiatives as a Director of
Training; excellent leadership, facilitation, project management, interpersonal and problem-solving
skills; committed to the highest level of professional and personal excellence.
Professional Experience
Director of Training and Development
Major Brands, St. Louis, MO August 2012-February 2014
Responsible for assessing, creating, implementing, coordinating, facilitating and evaluating all aspects
of training across the state. Conduct assessment surveys and needs analysis to enhance the
appropriate knowledge, skills and abilities of the workforce, particularly the sales divisions, sales
management teams and senior leadership. Responsible for onboarding managers and above. Create
training path for new supervisors and managers to ensure success and impact in their new role. Lead
the Sales Trainee program from interviewing, to onboarding, to facilitating training, to evaluating
readiness for a permanent role in the field. Create and customize Leadership workshops based on
philosophy and teaching of Steven Covey (The Speed of Trust), John P. Kotter (Leading Change).
Apply methodology from Crucial Conversations certification program to design team building
workshops and individual sessions to create a culture of open, honest and strategic communication.
Assess team dynamics as requested and create training to address specific needs to improve team
collaboration and effectiveness. Responsible for coordinating all industry professional certifications from
varying professional associations around the world. Create and maintain annual budget to ensure
efficiencies with thoughtful and purposeful expenditures by focusing on company goals, mission and
values.
Leadership Development Specialist
Charter Communications, St. Louis, MO March 2011-August 2012
Responsible for implementing, facilitating, delivering and evaluating training exclusive to leadership
curriculum. Facilitation included Strategic Leadership training for Directors, Vice-Presidents and
Senior Vice-Presidents. Strategic Leadership training requires participants to complete a 360
assessment. Responsible for reviewing and analyzing each 360 assessment with the individuals prior to
attending training. Participate in creation and implementation of evaluation plans to demonstrate
business impact of all leadership initiatives. Effectively communicate with senior and executive
leadership to understand specific business objectives and challenges and align leadership facilitation to
apply current business needs. Responsible for curriculum research and recommendations to ensure
best-in-class learning library appropriate for career paths and overall professional development. Lead
team building workshop created around the DiSC Assessment tool to enhance team dynamics and
communication skills. Provide input to instructional designers and outside consultants to design
comprehensive curriculum to support leadership strategies for all functions. Responsible for managing
several projects with extensive detailed coordination, collaboration and build relationship with key
stakeholders down, across and up within the organization.
Training Specialist, Senior Associate
HOK, Inc, St. Louis, MO October 2007-March 2011
Reporting to Director of Training and Development responsible for researching, writing, facilitating,
delivering and evaluating training. As a professional architect/design practice HOK develops 80% of
their training curriculum in- house delivering training on-line, virtually and instructor lead formats.
Manage annual 360 Leadership surveys, including analyzing and coaching leaders on results. Apply
methodology from Crucial Conversations certification program to design team building workshops
and individual sessions to create a culture of open, honest and strategic communication. Manage
annual Professional Development reviews with HR Managers across 24 offices world-wide. Analyze
development reports to indentify training initiatives. Partner with Director of Training overseeing training
curriculum, curriculum development, recommends soft skills training for all staff and implemented a
blended learning leadership program for high potentials. Work independently and as a team building
relationships with staff around the globe. Travel extensively in and outside the United States. Report
training and development progress and initiatives to Executive Committee and Project Delivery Board
members quarterly.
Senior Performance Consultant
American Home Bank, St. Louis, MO April 2007-August 2007
(Filed bankruptcy in August 2007)
Research, develop, design, deliver and evaluate a new training curriculum for American Home Bank
opened June 2007. Manage numerous and ever-changing training initiatives necessary to support the
growth of the new bank. Evaluate training and performance improvements required to support sales
and operations of American Home Bank Call Center. Work independently and as a team building strong
relationships to support the business.
Senior Performance Consultant
CitiMortgage, Inc., O’ Fallon, MO December 2005-April 2007
Responsible for the research, design, development, delivery and evaluation of training and performance
improvements required to support the direct to consumer business. Provide floor support as a follow-up
as new hires transition to new positions. Delivered training to over 1,000 employees. Collaborated with
project managers and senior business managers to determine the best performance improvement
strategy for initiatives. Serve as mentor and team lead, providing guidance in managing, developing,
delivering and evaluating new hire curriculum and project initiatives.
Dealer Account Manager
Ford Motor Credit Company, St. Louis, MO June 2000-December 2005
Responsible for managing and growing sales volume of over 90 auto dealers in Missouri and Illinois.
Develop and deliver sales training curriculum for dealership personnel. Monitor and evaluate
performance improvement initiatives as required by the business. Research, analyze, design and
deliver customer satisfaction training for direct reports. Develop learning paths and career development.
Sales & Finance Manager
Holman Enterprises, Ft. Lauderdale, FL November 1994-May 2000
Responsible for selling finance solutions to dealership customers. Implement and deliver high quality
customer satisfaction standards while meeting and exceeding company sales objectives. Consistently
meet personal and professional goals earning top bonuses and awards. Work independently and with a
team to offer the best products to customers. Serve as mentor and team lead for sales and office staff.
Sales & Finance Manager
Stivers Lincoln Mercury, St. Louis, MO August 1990-September 1994
Certifications
Society of Wine and Spirits Award Level 2 (Major Brands)
LEED, Green Associate (HOK, Inc.)
Education
Bachelor of Science in Business Administration
St. Mary’s University, San Antonio, TX
Major: Finance
References
Tracy Moore
VP of People (formerly at Major Brands and HOK)
Michele Fears
Training Manager (formerly at Charter Communications)
Marsha Littell
Senior Vice President
Director, Training and Organizational Development (formerly at HOK)
Andrea Chilcote
CEO, Morningstar Ventures (external consultant for Charter Communications leadership programs)
******@*******************.***
Amanda Pozzo (formerly Director, Training and Development, CitiGroup)
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