Quality Assurance Services

Ana K. Aguilar

***** ****** *****

Charlotte, NC 28278

Cell: 201-***-****

***.*******@*******************.***

EDUCATION

Master of Arts, Clinical/Counseling Psychology 9/2005

Fairleigh Dickinson University

Bachelor of Arts, Psychology 5/2003

Fairleigh Dickinson University

Certifications:

NC Pre-Service Child Welfare Training, 9/2008, CPCC

Adult Protective Services Training, 7/2004, Rutgers University School of

Social Work

EXPERIENCE

Sr. Quality and Training Specialist/Ombudsman, DSS Administration

Office of Consumer Advocacy

Mecklenburg County DSS, Charlotte, NC 1/2013-Present

. Provide support to internal customers (staff) and external

customers (community) through research, advocacy and referral

services.

. Investigate and resolve complaints made against DSS staff,

determination of benefits, program functions, civil rights

complaints.

. Provide technical assistance reports to workers and supervisors

identifying process errors and recommendations to ensure

consistency and quality service delivery according to

Mecklenburg County policy and DHHS regulations.

. Serve as panel member for Extension Hearings

. Interpret, translate and serve as a consulting back-up for the

Bilingual Interpreters Team as needed

. Serve on the Communications Team Committee

Sr. Quality and Training Specialist/Compliance and Quality Assurance,

Business Affairs

Mecklenburg County DSS, Charlotte, NC 2/2012-1/2013

. Conducted quality sampling of child protective service cases to

assess issues identified as part of the Federal and State Child

and Family Service Reviews. The CFSR measures the State of

North Carolina's compliance with the State plan requirements

under titles IV-B and IV-E of the Social Security Act.

. Assessed and identified strengths and weaknesses in the agency's

intervention and provided reports to supervisors, district

managers and YFS Director

. Provided subject matter expertise to Youth and Family Services

to provide evaluation and outcome focused solutions to improve

the quality of services provided to the families of Mecklenburg

County

. Conducted reviews for critical incident cases at the request of

YFS management to identify factors which may have contributed to

conditions leading to the fatality or near fatality of a child.

. Organized and facilitated Responsible Individual List staffings

with the YFS director, Geo District Manager, Supervisor, Social

Workers and attorney. Reviewed the investigation and prepared

information to be presented to the YFS Director.

. Served as lead panel member for Administrative Disqualification

Hearings and 60 Month Extension Hearings.

. Provided assistance to the Bilingual Interpreters Team with the

translation of ELF documents and assistance with Bilingual

Helper

Sr. Social Worker, Youth and Family Services

Child Protective Services-Blended Function-Investigations/ Family

Intervention

Mecklenburg County DSS, Charlotte, NC 8/2007-2/2012

. Investigated allegations of child abuse, neglect and dependency

. Developed specific, individualized, and appropriate

interventions for children and families

. Provided case management to families found in need of services.

. Identified, recommended and coordinated services with other

agencies or departments

. Provided crisis intervention, safety planning, counseling and

education to children and families.

. Sought legal intervention as needed to ensure safety for the

child(ren)

Program Coordinator, Adult Protective Services

FOCUS, Adult Protective Services of Essex County, Newark, NJ 8/2005-

8/2007

. Provided supervision and training to Adult Protective Services

Staff

. Coordinated daily functions of the APS program

. Prepared monthly and quarterly reports for the NJ Division on

Aging

. Provided outreach and educational services to families,

caregivers and community partners

APS Investigator, Adult Protective Services

FOCUS, Adult Protective Services of Essex County, Newark, NJ 8/2003-

8/2005

. Investigated allegations of abuse, neglect and financial

exploitation of elderly or disabled adults

. Coordinated services with mental health and medical

professionals to determine competency and develop a plan of

action

. Provided crisis intervention, case management and legal

interventions for vulnerable adults

. Coordinated placement and served as temporary guardian

IIC-MA, Intensive in Community Services

TheraCare Children's Behavioral Health Services, Fair Lawn, NJ 6/2005-

8/2007

. Provided home/community based therapeutic services to children

with behavioral health needs

. Developed and implemented treatment plans; evaluated progress

. Prepared and maintained confidential records

Senior Medical Receptionist

Gastroenterology Medical Associates, North Bergen, NJ 11/1997-9/2003

. Assisted with the training and supervision of new employees

. Translated test preparation forms and provided interpreting

services for patients and staff

. Performed responsibilities of the reception area in accordance

to HIPAA regulations

SKILLS Bilingual-Fluent in Spanish-Class A certification through

Mecklenburg County

Contact this candidate