Sales Representative
Resume:
Grady I. Lynch III
***** ****** **** *****, ********, TX 77584
**********@*****.***
Skills and Qualifications
• Eight years of experience including the communications, technology, industrial and financial industries.
• Proven ability to build rapport and trust with clients and co-workers for improved synergy and
efficiency.
• Strengths include account sales and relationship management, internal and external customer service
and support and business solutions support and troubleshooting.
• Leadership roles include coaching, training new employees and communicating direction effectively.
• Trusted team member and individual contributor having worked with sensitive financial and IT data.
• Independent Team Beachbody Coach focused on Health and Wellness initiatives.
• Certified Insanity! Workout Group Exercise Instructor.
• Active CPR Certification.
• Other Skills:
o Strong Microsoft office skills, including Microsoft Excel, Microsoft Word, PowerPoint
presentations.
o Good knowledge base of Information Systems processes and troubleshooting procedures
o Experience with applications testing, database support and helpdesk product support
o Ability to quickly learn proprietary systems, custom software and support for end users
Education
DeVry University, Saint Louis, MO
• Bachelor of Science Degree in Computer Information Systems
• Concentration in Health Information Systems
• Degree Expected in 2014 – Enrolled since 2011
• Coursework Highlights: Operating Systems (Windows ME, 2000, XP, 7, 8, OS, Mac OS 8, OS 9, OS X,
Linux), Software Development and Testing (Visual Logic, Visual Basic, Visual C++, C++, Microsoft Visual
Studio 2012, Microsoft Visual Studio 2013, Microsoft Office 2000/Mac OS), Database (Access), Systems
Support,Speciality Documentation and Related (Adobe Photoshop, Reader, Illustrator)
Employment History
Account Manager
July 2013 – Present
Wenaas USA – Stafford, TX
• Purchase order entry for various clients, each of which has specific pricing and garment requirements.
• Supported supply chain management with domestic and international clients by expediting customs,
clearance and documentation incorporating OSHA garment requirements and NAFTA trade regulations.
• Make item substitutions as needed in order to ensure prompt purchase order completion and delivery .
• Contribute to client retention by meeting and exceed shipping timelines and schedules.
• Operate Sage Accpac system as well as support electronic shipping with DHL, FedEx and UPS
Product Support Specialist - IT
June 2013 – July 2013 (Contract Position)
Wolters Kluwer – Houston, TX
• Provide application, OS, infrastructure, and database support via phone, email and remote sessions.
• Efficiently and effectively troubleshoot and resolve complex technical issues.
• Test, identify and report system usage, bugs and trends.
• Professionally and collaboratively communicate with developers, database administrators and related
technical and operations teams to resolve customer problems.
• Respond to customer issues in a timely manner while monitoring voice and email messages.
• Configure testing environments to recreate customer experience using VMware based virtual
machines.
• Test applications prior to public release to ensure optimum product utilization.
Grady I. Lynch III
Page 2 of 2
Service Processor
December 2011 – April 2013
CitiMortgage – O’Fallon, MO
• Apply foreclosure protections afforded by the Servicemember Civil Relief Act (SCRA) to qualified
account holders.
• Answer inquiries from internal and external clients, addressing concerns ranging from SCRA eligibility
and procedures to payment issues and processes.
• Maintain a working knowledge of procedures to ensure compliance with the Department of Justice.
• Maintain a high level of organization and attention to detail to process requests efficiently and
effectively with a low level of required supervision.
• Investigate departmental inquiries regarding procedures and borrower eligibility based on information
including investor type, loan origination date, deployment status of Servicemember and more.
• Worked with multiple computer systems under strict confidentiality.
Retail Sales Representative
July 2009 – December 2011
Wireless Vision - Saint Louis, MO
• Assist existing clients with periodic review of their mobile phone statements to ensure that the services
they use still fit their current needs and budget, maintaining client satisfaction and loyalty.
• Assist both new and existing clients with the selection of cellular devices, services and accessories
that best fit their lifestyle.
• Manage store inventory using SAP and proprietary software to ensure lowest possible product
shrinkage.
• Coach new employees on the sales process and presentation.
Risk Specialist
January 2008 – July 2009
Capital One - Glen Allen, VA
• Responsible for using and maintaining Windows PC applications and multi-line phone systems.
• Answered inbound and outbound calls in a manual collections environment for accounts, including
small business loans in a call center environment.
• Managed accounts for clients including Health Care, Home Improvement, Small Business, and general
Installment Loans.
• Skip traced accounts using Accurint, LexisNexis, and Innovis.
• Solved account problems and resolve customer issues promptly by offering customers tools and
options in order to assist with bringing their account current.
• Educated customers on account status, related policies and procedures and credit bureau reporting
practices while assisting customers with payment investigations and applied payment analysis.
• Strictly adhere to FDCPA and Capital One guidelines to avoid violations and QA failed calls.
Retail Sales Representative
May 2003 – January 2008
T-Mobile - Glen Allen, VA
• Assist clients with wireless communications needs in a retail setting.
• Perform periodic follow up calls with customers to ensure satisfaction and prober for referral sales
opportunities.
• Assist store leadership with scheduling and training of associates.
• Achieved consistent attainment of sales quotas.
• Consistently strong scores in customer satisfaction surveys resulting in high loyalty and residual sales
from superior rapport-building skills.
• Work with sales computer and point of sale systems to support reporting, sales and customer
database.
Contact this candidate