Customer Service High School

Location:

Posted:

March 03, 2014

JOE SERRANO

San Jose, CA 95133

Email: ***********@*****.***

EXPERIENCE

G4S Private Security San Jose, California 2010 - Present

Security Dispatcher Lead

• Monitoring campus via CCTV

• Programming access control and issuance of badges

• Monitoring all building alarms and supervising monthly testing

• Dispatching patrol officers to secure building locations and perform entry assists

• Customer service, handling both in person and phone requests

• Performing daily key audits, maintaining logs and data entry, including pass downs

• Working closely with various public safety officials to ensure building security and integrity

KOMAG / WD MEDIA, INC San Jose, California 1991 - 2008

DBA Western Digital

Test Process Technician III

• Performed daily head calibrations and alignments on MG250 testers and Glide read and write heads

• Replaced read, write, Glide and burnish heads

• Analyzed and presented production data to Engineering staff and managers

• Partnered with Logistics to manage inventory of latest product and test department materials

• Monitored Tester to Tester and product yields

DBA Komag

Manufacturing Associate I – IV (Lubrication Dept.)

• Performed daily lubrication measurements on production disks

• Performed daily calibration and monitoring of FTIR machine

• Changed/aligned pads and tape for Lube machines

• Managed cassette inventory

• Changed FTP tape for burnish machines

• Worked closely with engineers performing machine conversions for lube and FTP machines

• Analyzed inventory and daily production data

EDUCATION 1984 – 1987

Graduate of James Lick High School

SUMMARY OF SKILLS

• CPR and First Aid certified

• Experienced in using Microsoft Office suite and Lotus Notes

• Experienced in using two-way radios to dispatch patrol officers

• Ability to read and interpret schematics and diagrams

• Ability to calibrate, repair and maintain various industry tools and testing equipment

• Experienced in running custom Linux and DOS R&D programs for testing and analysis