Manager Customer Service

M. Sarwar Tariq

***** ****** **** **.,

Sugar Land, Texas, 77478

832-***-**** ********@*****.***

Career Focus:

To provide quality leadership and management for day-to-day operations in various

departments in the Hotel and Food service industry.

Education:

University of Birmingham in England; College of Foods and Domestic Arts

(Four years course in Hotel and Food service Management).

Experience:

Hudson Group

Food and Beverages Manager- 9/2013-present

• Planning, organizing the operations of two cafeterias at the Houston Hobby Airport.

• Responsible for hiring and managing up to 20 different employee positions.

• Controlling and maintaining food costs and inventory to maximize profit and lower

overhead costs.

Denny’s Restaurant, Houston Texas

General Manager – 2004- 8 /2013

• Upheld company standards by providing quality food and service.

• Established good customer service by maintain proper customer relations.

• Created training material for managers and employees.

• Managed effective labor cost by recruiting quality staff, training and continuous follow

up on training aspects.

• Upheld and enforced waste management standards set by the city of Houston and

corporate regulations.

• Prepared budgets and developed action plans to achieve the anticipated goals.

• Maintained effective communication with the owners, corporate stakeholders, and staff.

Conoco Gas Station, Houston, Texas

Owner/Operator – 1999 -2004

• Purchased a gas station that was operating at a loss, effectively going out of business.

• Implemented purchasing, receiving and stocking procedures.

• Enforced strong control and inventory procedures.

• Eliminated pilferage.

• Store expenses were controlled to a break-even point within six months.

• Business began to produce profit after nine months.

• Eventually, sold the business for at nearly double the initial sale price.

National Restaurant Services - New York, NY

Multi-Unit General Manager – 1988 - 1998

• Maintained eight to ten different food chain restaurants within the company.

• Recruited, selected and trained prospective general managers in respective restaurants.

• Advised and approved marketing strategies, plans and solutions.

• Review and recommend policies and procedures to enhance performance and

productivity.

• Oversee recruitments and development of all professional staff and contractors.

• Worked with Public Relations to ensure growth, development and quality assurance.

• Continued to improve skills, knowledge and morale of all the General Managers.

• Assisted in documenting an assessment detailing issues and concerns in company’s

infrastructure.

• Performed weekly and monthly inspections to make certain that the restaurants comply

with the food safety an, health and safety laws

Sheraton Hotel – Karachi, Pakistan

Rooms Division Manager – 1983 – 1988

• Supervised daily operations which included Front Office, Reservations, Laundry

Services, Housekeeping, and Concierge.

• Coordinate with Food Service and Banquet department for special events such as

corporate parties and political events.

• Set new service standards within room division departments.

• Generated weekly service reports detailing Department Managers. Efficiency and

working solutions.

• Managed appropriate department in their absence

• Assisted in controller account activity regarding rooms division.

Birmingham Metropole Hotel - England, United Kingdom

Assistant General Manager – 1980 - 1983

• Managed room reservations, front desk, and concierge and housekeeping departments.

• Created detailed operation plans for sales and market teams for banquets, corporate

meetings and room reservations.

• Maintained proper communication channels between departments to streamline hotel

operations.

• Assisted in developing strategic business plan to secure new corporate accounts along

with maintaining existing account.

Contact this candidate