Customer Service Sales

Cordney Smith

**** ******* ** ******************@*****.*** 478-***-****

Education

B.S, Applied Science Nursing

Macon State College, Macon, GA Anticipated Graduation date May 2016

Relevant Coursework

Speech Team Computer Programming Medical Billing and Coding

Economics I and II Financial Accounting Anatomy & Physiology I & II

Introduction to Business Career Development

Skills & Abilities

•Excellent Organizational Skills •Strong Customer Relations Skills

•Computer Proficiency •Data Entry

•Telephone Answering, 10-Line System •Word Processing and Typing

•10-Key Calculator •Filing

•Computer: WordPerfect, Microsoft Word

Work Experience

Metro PSC July 2013 – Present

Sales Rep.

• Achieve and exceed personal sales and profit goals

• Engaging and educating customers through product demonstration based on

t heir needs

• Build a loyal customer base by creating long-term relationship

• Staying up to date on the latest data/entertainment technology and devices

• In teracting to provide prompt, friendly and courteous service to customers in

person and on the phone

Family Dollar May 2011 – July 2013

Assistant Manager

• Organize workflow to meet customer timeframes

• Direct requests and unresolved issues to the designated resource

• Manage customers' accounts

• Keep records of customer interactions and t ransactions

• Record details of inquiries, comments and complaints

• Record details of actions taken

• Prepare and distribute customer activity reports

• Maintain customer databases

• Manage administration

• Communicate and coordinate with internal departments

• Follow up on customer interactions

• Provide feedback on the efficiency of the customer service process

Mercer University January 2009- May 2011

Customer Service Rep. / Sales Associate

• Prepared daily deposits and balanced cash drawers

• Trained new employees with an emphasis on customer service, punctuality,

and developing positive attitudes

• Receive up to 50-60 inbound telephone calls per day

• Take calls and handle each request to ensure customers are satisfied on the

f i rst call

• Navigate our internal computer system to look up student information and

u pdate profiles

• Do whatever i t takes to delight our customers

Quick Connect Oct. 2007 – Dec. 2008

Director of First Impressions/Clerk

• Determines requirements by working with customers.

• Answers inquiries by clarifying desired information; researching, locating,

and providing information.

• Resolves problems by clarifying issues; researching and exploring answers

and alternative solutions; implementing solutions; escalating unresolved

p roblems.

• Fulfills requests by clarifying desired information; completing t ransactions;

forwarding requests.

• Sells additional services by recognizing opportunities to up-sell accounts;

explaining new features.

• Maintains call center database by entering information.

• Keeps equipment operational by following established procedures; reporting

malfunctions.

• Updates job knowledge by participating in educational opportuni ties.

• Enhances organization reputation by accepting ownership for accomplishing

new and different requests; exploring opportunities to add value to job

accomplishments

Activities

Volunteer at Doctor’s 2010- 2011

VP of Medical Assisting Club at Miller-Motte 2009- 2011

Volunteer Mentor 2006- 2007

References Furnished on request.

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