Insuarnce Sales
Resume:
JAMES E. PATRONE
Chandler, AZ 85225
*********@*****.***
SUMMARY OF QUALIFICATIONS:
. Skilled professional with 10+ years' experience in Customer Service,
Communications, Collections and Management
. Detail-oriented, with outstanding work prioritization skills and
aptitudes
. Team player with a positive work attitude
. Excellent multitasking, team building, problem solving and work
prioritization skills, and aptitudes
. Solid computer abilities
. Experience working with individuals from a wide variety of backgrounds
EXPERIENCE:
Healthcare Solutions Team, Lombard, IL
Life and Health Insurance Agent (09/2013-Present)
. Call on policyholders to deliver and explain policy, to analyze
insurance program and suggest additions or changes, or to change
beneficiaries.
. Customize insurance programs to suit individual customers, often
covering a variety of risks.
. Explain features, advantages and disadvantages of various policies to
promote sale of insurance plans.
. Ensure that policy requirements are fulfilled, including any necessary
medical examinations and the completion of appropriate forms
Consumer Cellular, Phoenix, AZ
Customer Service Representative II (4/2012-11/01/2013)
. .Provides customer satisfaction through effective interactions
. Strives for one-call resolution.
. Answer, close, and process inbound sales calls.
. Demonstrate positive and cooperative behavior with customers and
coworkers.
. Meets productivity, quality, and punctuality standards.
. Review and explain invoices, service and equipment features, and
account balance.
. Appropriately apply adjustments and credits.
. Troubleshoot and solve service and equipment issues
Crossmark, Gilbert AZ
Event Specialist (3/2012-8/2012)
. Effectively communicates the features and benefits of the product.
. Assists with preparation for client visits and completes audit
corrections.
. Builds and maintains rapport with store personnel to effectively meet
company and client objectives.
. Completes expense reports as per Company Policy.
. Prepares and submits all on-line requirements on the same day as Event
execution.
. Maintains a clean, sterile and safe work station using cleaning
chemicals.
AT&T, Mesa, AZ (1984-2006)
Customer Service Representative II(1/1984-5/2006)
. Direct responsibility for responding to customer inquiries and
requests to speak with a supervisor regarding billing and ordering
issues for AT&T wireless, internet, local and long distance services
. Expedited orders via internet for associates meeting company deadlines
. Responded to and answered complex billing and ordering questions from
representatives.
. Assisted in investigating national billing errors for resolution
. Negotiated Payment arrangements for accounts passed due (up to 60
months))
. Team Lead (2003-2006)
EDUCATION:
Liberty University, Lynchburg, Va. 2012-present
AA Business (45 credits coursework completed)
Certification and Licenses:
Arizona Life and Health Producer's License #1046897
SKILLS:
. Customer Service
. Problem Solving
. Inbound Collections
. Computer Use
. Management
. Communications
. Training
Contact this candidate