Engineer Customer Service

Manuel Bruno

PM Field Engineer

Winter Haven, FL

*********@*****.*** - 407-***-****

Dedicated Security Alarm Installer seeking an opportunity to work for trust worthy and well-established

company. Combine excellent organizational skills with hands-on technical knowledge, superior memory for

details and a strong work ethic. Self-starter with the ability to analyze business operations and recommend

strategies to improve performance. Competent "people person" with bilingual English-Spanish skills.

WORK EXPERIENCE

PM Field Engineer

AISG Online - July 2012 to February 2014

Install and terminate CAT5, CAT6 wiring. Install POE's, servers, rack mounts, and troubleshoot all aspects.

Acting PM. Ability to program a system. Install surveillance cameras, troubleshoot. Install access control/alarm

systems integrated security. 100% Travel (Road Warrior) and perform other duties as assign. Reviewed the

installation of the security systems by gathering all the equipment's and tools necessary for the installation

process. Coordinated with the customers to ensure the time for the installation process.

Administered the installation of the security system by installing the wires to the associated equipment's such

as card access machines, CCTV and the alarm controls. Ensured the smooth running of the system by regularly

testing all the equipment's in the alarm system and testing the various signals. Maintained a record of all the

installation process carried and the maintenance and repair work done on the equipment's.

Field Engineer

Advantor Corporation - March 2008 to August 2010

Assist in service/Installation manual generation. Installation of automated central station equipment in the

field. Ability to discern color coded wiring and components. Provides both remote phone and onsite service

systems. Performs preventive maintenance as scheduled. Provides assistance on new product testing.

Provides application assistance. On call service as scheduled. Conduct personnel in professional manner

when visiting Dealer locations. Software, firmware, hardware field test support. Support parts bank in the

upkeep of the equipment. Support test and repair departments in developing and reviewing proper test and

repair procedures. Support Sales and Customer Service departments on proper applications of products. Work

closely with Research and Development on software problems, also verification if time permits. Road Warrior

and perform other duties as assign.

Service Technician

Bright House Networks - September 2002 to March 2008

Completes subscriber service calls through analysis of information, then generates appropriate system-

related repairs, including, but not limited to, drop wiring, active and passive devices, equipment maintenance

or replacement. Will perform service quality analysis and adjust customer equipment controls to ensure

customers' equipment properly interfaces with the cable system. This includes verification to subscribers of

faulty customer-owned equipment. Is responsible for maintaining an appropriate and professional image with

the community through appearance, demeanor, driving habits and quality customer interactions. Responsible

for the monitoring, repairing and reporting of leakage within the cable system. Determines "customer-caused"

repair calls and initiates appropriate billing to customer accounts while in the customer's home. Performs mini-

audits in the cable system for both residential and multi-unit dwellings. Recognizes, enforces and exhibits good

safety practices in compliance with OSHA, IOSHA, F.C.F. and system rules and requirements in performing

all technical tasks. Will maintain subscriber distribution systems for multi-subscriber systems (i.e., apartments,

motels, condominiums and others, including networking and drop replacement within these systems.

Will maintain records of system equipment and operation/service data. May perform "backup" standby duties

during non-business hours.

Installer/ Inspection Consultant/Service Tech

Brink's Home Security - November 1999 to September 2002

Installed and maintained the security systems for business and houses. Inspected the alarm systems and

ensured its working by performing regular tests on the equipment. Administered the smooth working of

equipment's with the help of testing instruments such as logic probes and circuit testers. Repaired any faults in

the components. Repaired and replaced the various equipment's and components in the systems. Maintained

a record of all the work such as installation, maintenance and repair done on the equipment's. Ensured

the smooth working of the system by changing the programs and fixing any broken connections. Wire new

construction homes for security phone and cable. Install and activate security systems. Troubleshoot problems

associated with the system. Inspect security systems and provide customers with information on existing

equipment in new homes. Install and service security systems in existing homes. Some low voltage and

computer knowledge. (Windows). Ability to program and activate system.

Letter Carrier

US Postal Service - December 1990 to November 1999

Sorting and delivering mail, responsible for "accountable" mail: certified registered, express. Maintained a 2/3-

mile route consisting of over 1,000 private and public residences and commercial establishments.

EDUCATION

New York Board Of Education

1984

ADDITIONAL INFORMATION

Skills

Strong experience in installing all kinds of security alarm systems. Sound knowledge of CCTV and Access

Control systems. Operational knowledge of electronic equipment's. Familiarity with security alarm, CCTV, fire

alarm, access control installation. Ability to read various blueprints and technical manuals

Ability to maintain good working relations with both the staff and customers. Proficient in using various kinds

of hand and power tools. CCNA, Fire Alarm Systems Agent, Burglar Alarm Systems Agent, OSHA, Technical

Staff Management, Technician Level Master, license plate recognition, IDS, IP CCTV, Firewalls, Radar,

Access Control, Physical Security, Infrared Thermal Imaging, Routers, Blue Coat and NetCache Proxy servers,

Baytech modems, Electrical Engineering, Windows Server, Network Security, Active DoD Secret Clearance,

Workstations, Security, CCTV, Troubleshooting, Intrusion Detection, Electronics, Alarm Systems, Security+,

Telecommunications, Active Directory, Wireless, Biometrics, Wireless Networking, IP Cameras, Fire Alarm,

Integration, Leadership, Fiber Optics, Software Installation, Video over IP.

Contact this candidate