Customer Service Representative

David M. Lucarelli

***** ** ***

Wellington, OH *4090

440-***-**** / *****.*********@*****.***

Professional Profile

• Typing 50+ wpm • Intermediate MS Windows Troubleshooting

• Advanced User Microsoft Office • Intermediate PC Troubleshooting

• File Classification • Basic Network Troubleshooting

• Map Reading • Analytical and Detail Oriented

Professional Experience

Liberty Tax Service, Jack Giovannazzo, CPA, Elyria, Ohio January 2014 - Present

● Prepared numerous federal, state and city tax returns, including all required schedules, including small business (sole

proprietor), rental realty, capital gains/loss, sale of principal residence, and Schedule A - Itemized Deductions.

● Zero IRS rejections.

● Disbursed both checks and cash to clients with ZERO discrepancies in office accounts.

Time Warner Cable, Inc., Garfield Heights, OH May 2010 - September 2012

Customer Service Representative (Tier I, Sales/Customer Retention Specialized)

● Addressed all aspects of customer service issues, including technical, billing and/or programming, to retain business, providing

solutions based on available promotions and customer account history, focusing on long-term solutions

● Educated customers to features and benefits of TWC equipment and services, to further enhance customer satisfaction and brand

loyalty

● Consistently met sales goals, resulting in top performance for the Garfield Heights call center

Directv, Inc., Huntsville, AL August 2009 - April 2010

Customer Service Representative (Customer Retention Group)

● Addressed all aspects of customer service issues, including technical, billing and/or programming, to retain business, providing

solutions based on available promotions and customer account history, focusing on long-term solutions

● Educated customers to features and benefits of Directv equipment, to further enhance customer satisfaction and brand loyalty

● Met or exceeded all company individual performance goals every month of employment, resulting in continuous successful

participation in company “Pride in Performance” (bonus) program

United States Navy, USS Crommelin (FFG-37) and NSGA Edzell, Scotland, UK May 1993 - February 1997

Yeoman 2nd Class/E-5

● Awarded Good Conduct Medal and two Letters of Commendation for Meritorious Service

Education

Lorain County Community College, Elyria, OH January 2013 - Present

Cuyahoga Community College, Western Campus, Parma, OH June 2000 - August 2002

● Financial and Managerial Accounting, Macro and Micro Economics, Business Communications, Tax Accounting, Legal

Environment of Business, Principles of Business Finance

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