Barista,Cashier,Assistant store manager.

Derwil Casin Santiago

# **** ****.***** **** ******** Hat

Alberta T1A 2H8

Email adds. ********@*****.*** M obile no. 1-403-***-****

Work Experience:

I.

December 13 2006-December 15 2012

Barista, Cashier, Assistant Store Manager

Costa Coffee, Jawad business Group

Riyadh Saudi Arabia.

Duties:

Prepare and serve hot and cold beverages such as Coffee latte, café mocha, espresso,

Americano, cappuccino, teas, and blended coffee, etc.

Maintaining the brand standard at all times.

Calibrating coffee grinder to make sure that were giving the superior quality taste of

coffee experience.

Keeping store clean at all given time.

Take customer order, receive and process customer’s payment.

Maintain records of stocks, repairs, sales and wastages.

Prepare staff weekly work schedule.

Open and close the store and oversee the overall store operation

Resolve problem, issues such as customer complaints, clients’ non standards requests and

operational issues.

Train staff on duties, sanitation and safety procedure.

Prepare and submit weekly analysis reports such as inventory and sales reports.

Prepare and submit monthly reports such as sales internal transfer summary, wastages,

food consumptions, food analysis, inventory, cost of sales, and food cost percentage.

Balance Company petty cash, cash sheets, cash reports and reconciliation and other

related forms.

Conduct meetings for planning, feedback and strategy to increase sales and profit.

II.

February 5, 2005 – November 15, 2005

Barista and Cashier

Celebre Bevetore café

Lucena City Philippines

Duties:

Smile and greet all customers in a friendly manners

Take customers order and provide assistance.

Enthusiastic and friendly and can communicate within a team and guests.

Prepare excellent taste of coffee

Ensures that all customers are educated on our drink preparation

Answering customers question regarding blends of our coffee, preparing and

freshness.

Suggested selling and upselling.

Keep store clean and arrange stocks.

III.

October 10, 2003 –October 30, 2004

Salesman and Cashier

Kuwait Cinema Boston System Company

Salmiya Kuwait.

Duties:

Greet the customer in a polite and friendly manner.

Attends customers’ needs.

Ensure quality and friendly service and keep the place clean.

Prepare stock requisitions for day to day operations.

IV.

November 10, 2000 – March 31 2001

Manufacturer

United laboratories Inc.

Manila Philippines.

Duties:

Check all the machines and clean it first before starting.

Prepare all required items.

Pack medicines, vitamins, etc.

V.

June 2001 – December 2001

Waiter, on call (food and Beverage server)

Sierra Madre hotel and Restaurant

Tanay Rizal, Philippine.

Duties:

Greet Patrons, present menus, recommendations, and answer questions regarding

food and beverages.

Take orders and relay to kitchen staff.

Serve food and beverages.

VI.

February 9, 1998 – July 5, 1998

Cashier / Counter Soda

Jollibee Food Corporation

Tanay Rizal Philippines.

Duties:

Welcome and greet all customers in warm and friendly manners.

Assist customers to suit their needs.

Take customers order and suggest appetizers, drinks, side orders and deserts.

Inform customers of price of goods and keep customers bills in order.

Assemble and bag take-out order.

Receive and process payment.

Close check register, fill in cashier reports and balance cash receipts.

Achievement and training:

Barista Champion of the year,2007,Costa Coffee

Basic Safety Course, January 2006, Magsaysay training center.

Educational Background:

79 Units Earned towards Bachelor of Science in Tourism

(SY 1995-1996 and 1998-2000)

Rizal State College (University of Rizal System)

Tanay, Rizal, Philippines.

Secondary Education (SY 1991-1995)

Rizal State College

Tanay Rizal Philippines.

Primary Education (SY 1985- 1991)

Sampaloc Elementary School

Tanay, Rizal, Philippines.

I certify that all information contained in this resume is true to the best of my knowledge.

DERWIL CASIN SANTIAGO

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