Quality Control Manager
Resume:
H E I R LA CHAVEZ
***/**/***, *** ***** NGUYEN VAN L I N H,
B INH THUAN Q7 THANH PHO HO CHI M I N CITY
Mobile No.: (0945) 827910
E-mail Address:********@*****.***
Work Experience
Position/Department : Admin Assistant
Date : May to August 2013
Company : Sonic Teleservices Philippines Corporation
Address : FGU Center Madrigal Business Park Alabang,
M untinlupa City
o Attending phone calls.
o Do payroll handles the processing and production of payslip.
o Replying to the emails received by the clients
o Regular interaction with all the staff members including technical
department.
o Maintain office files and documents.
o Observing all the staff members performance and giving feedbacks based on
t heir performance.
Position/Department : Data Ent ry/Team Leader
Date : September 2012 up to April 2013
Company : Sonic Teleservices Philippines Corporation
A ddress : FGU Center Madrigal Business Park Alabang,
M untinlupa City
o Documents processed include Deeds, Mortgages, Satisfactions of Mortgage,
Releases of Mortgage and Assignments of Mor tgage.
o Assist queries of part-time members work project.
o Recorded of my daily production.
Position/Department : Pa r t-time English Teacher
Date : February to September 2012
Company : Kim JS Academy
Address : Prime St. Madrigal Business Park Alabang,
M untinlupa City
o Teaching Basic English Grammar, Speaking, Writing and Reading
Comprehension
o Organizing the classroom and learning resources and creating displays to
encourage a positive learning environment
o Preparing various of activities and presenting lessons
o Motivating pupils with enthusiastic, imaginative presentation;
o Maintaining discipline
Position/Department : P roject Data Analyst
Date : August 15, 2011 to November 15, 2011
Company : Philippine Long Distance Telephone Company
A ddress : Dansalan Compound, Boni Ave., Mandaluyong
C ity
o Monitors daily Fulfillment Performance of closed t ickets and monthly
Scoreboard, SR Performance, Fulfillment and Ticket Aging
o Updates weekly eCAO Cabinet Heat Map and Status to Visayas-M indanao
a reas
o Sends weekly and monthly I loilo and Bacolod Scoreboard Monitoring Report
t o VISM IN supervisor and head zones
o Makes comparative reports on actual and target reports
o Makes power point presentation of productivity reports
o Checks and assesses work fields in I loilo and Bacolod
R elevant Exper ience and T rainings
Course : TESOL
Date : December – January 28, 2012
Company : In t. TEFL and TESOL Training Center, Cebu
Address : Cebu City, Philippines
Course : Finishing Course of Call Center Agents
NC I I
Date : November 22 –December 6, 2011
Company : Right Computer System, Inc.
Address : Dominion Bldg. 833 A. Arnaiz Ave., Makati
C ity
Position/Department : Quality Control
Date : November 8, 2010 - January 27, 2011
Company : REALSOFT Incorporated
Address : UG48 Cityland Tower 7648 Dela Rosa St.,
M akati City, Philippines
Scholastic Records
College : Bachelor of Arts in Broadcasting
2008-2012
La Verdad Christian College
Mc Arthur H i-way, Apalit, Pampanga
Personal I nformation
Age : 24
Date of Bir th : November 2, 1989
P lace of Bi r th : H imamaylan, Negros Occidental
Height : 5 ft.
Weight : 93 lbs.
Gender : Female
Civil Status : Single
Nationality : Filipino
Languages Spoken : English, Filipino, and H iligaynon
Character References
J onathan Limos
A lbert Soriano
Call Center Agent
Registrar
SONIC
L a Verdad Christian College
Roderick Ori l l a
General Manager / Chief Technical Support
REALSOFT Incorporated
Makati City
Contact this candidate