Customer Service Manager

Gasper "Gabby" Romano

*** ***** ******

York, PA 17404

Cell: 717-***-****

Email: ******.*****@*****.***

Experience:

July 2012 - September 2013 - Assistant Center Manager, New Hope Ministries,

Hanover, PA

Newly created position for New Hope Ministries Hanover location. Guest

services, crisis counseling, case

management, confidentiality, public relations, liaison with businesses and

other non-profit agencies, public and

church speaking, community outreach. Recruiting, coordinating, scheduling,

and training of volunteers and interns.

Also responsible for food sourcing, pantry, food and supplies, events,

hospitality. Daily computer use with other

office equipment,database entries and updates. Facilities management,

direct vendor contact, building and property

needs, security and safety, recommend repairs and/or replacements within

the budget.

April 2010 to July 2012 - Food Program Manager, New Hope Ministries,

Mechanicsburg, PA

Multi-site food distribution, food sourcing, food bank management, food

safety and sanitation.

Providing food and other assistance for at risk populations, nutrition

education, ministry.

Hospitality, client relationships and confidentiality, guest services.

Develop and/or implement SOP's, orientation, ongoing training and

scheduling of all team members and volunteers of various ages, church

affiliations, agency/business groups, backgrounds and cultures.

Liaison with non-profits, businesses, community outreach and involvement,

public speaking.

Facilities and warehouse management, direct point of contact with vendors

and contractors for building and property needs, security and safety

inspections, pest control, recommend repairs and/or replacements within the

budget, straight truck, fork lift, indirect procurement, daily computer

use. Invited guest speaker at local churches.

October 2009 to April 2010 - House Supervisor, Bethesda Mission,

Harrisburg, PA

Front office supervisor, intake, guest services, counseling.

Safety and security; facilities inspections, including food service/dinning

areas.

Community outreach and relations, database, guest transportation.

May 2008 to November 2008 - General Manager,

Piccadilly Cafeteria Saint Joseph's Seminary Campus, Covington, LA.

Food and beverage management, front and back of the house,

catering/banquets, special events.

Budgeted and ordered all food and supplies, storage and inventory

management, company database.

Daily and weekly menu planning with chefs, daily food inspections, HACCP,

temp logs.

Interviewing and hiring, recruiting, orientation, training, coaching, and

scheduling of employees, implement SOP's, conflict resolution, discipline;

safety and security inspections.

Customer service, multicultural, community and student relations.

March 2004 to April 2008 - Director of Food Service, Bethesda Mission,

Harrisburg, PA

Food and Beverage management, order food, menu planning, including

providing for monthly board meetings.

Oversaw Mobile Mission outreach supplies to the needy with food and warm

clothing, logistics for inclement weather conditions. Orientation, training

and scheduling of team members, volunteers, and community service workers

in all aspects of kitchen and dining services, events planning, block

parties, open house, etc.

Purchasing food and supplies, food sourcing, managed inventory, direct

vendor contact.

Scheduled facility maintenance, made recommendations for repairs and/or

replacements.

Performed inspections for safety and security, sanitation and pest control

needs.

Collaborated with all staff leadership, attended all weekly leadership

meetings, relationship building with businesses, agencies, community

relations and outreach, and direct people assistance. Taught weekly

recovery classes and chapel, client confidentiality, counseling. Media

interviews, church and public speaking, and on speakers bureau list.

Invited guest seminar speaker at the 25th Anniversary of the Central

Pennsylvania Food Bank.

July 2001 to January 2004 - Chaplain, Waterfront Rescue Mission/Homeless

Shelter, Pensacola, FL

Chaplain/Counselor, Career Development Program - men's transitional

housing.

Individual and group counseling for drug and alcohol abuse, case

management, confidentiality.

Community relations and liaison, writing/editing, special events planning.

Provided client referrals for homeless Veterans at Vocational Rehab for

jobs and educational benefits as well as housing. Weekly recovery classes,

Bible studies, as well as scheduling guest speakers.

Office and campus facilities management, inspections and security.

1973 - 1976 Active Duty, US Marine Corps, Honorable Discharge

Motor Transport, motor vehicle operator.

Base security; stationed in US and abroad.

Education:

1981 - 1985

Liberty Bible College, Pensacola, FL

Bachelors of Theology - Pastoral Ministries and Certificate in Counseling

Student Ministries at Liberty Bible College / Liberty Church:

Seniors Ministry volunteer, some youth work, home group leader, guitar

worship.

Homeless men's ministry, outreach and evangelism, soup kitchens, assistant

with Senior Ministry at Liberty Church.

Ordained with Liberty Church www.libertychurch.ccbchurch.com

www.libertychurch.net

Personal: Happily Married to a wonderful Christian woman from Japan

Other:

ServSafe Certified, Hospitality Professional.

American Red Cross First Aid/CPR/AED Certified.

Other Experiences:

Over 20-years lay leadership, and over 12-years of progressive full time

leadership in Christian ministry.

Preaching, Bible teacher, church leadership, home cell group leadership,

leadership/volunteer training, local and

foreign missions, community outreach, counseling, homeless ministry,

addictions counseling.

Social medias, blogging, Facebook, Linked In. Tech savvy with PC's and Mac,

and most office equipment.

Activities/Interest:

Anything with my wife first, men's ministry/mentoring, cooking/grilling,

guitar, traveling, hiking and camping, golf.

Contact this candidate