Customer Service Sales
Resume:
Pamela Wiltgen ***** Wandering Oaks Dr.
Jacksonville, FL 32257
*************@*****.***
OBJECTIVE: To obtain a position where I will be able to utilize my previous people
skills, abilities and experience to help develop new customers, manage existing
customers, as well as provide highly valued products and services in a team environment.
Summary of Qualifications
• Experienced in outside sales, inside sales support, project management, and
customer service techniques necessary to provide high value customer service,
product sales, and consultations.
• Implement project plans, new techniques and new products according to company
business objectives.
• Excels as a liaison person, improving productivity and communication between
customers, sub-contractors, sales staff, and executive management.
• Developed new accounts while maintaining existing customer accounts.
Achieved long-term contracts with original equipment manufacturers, agencies,
and subcontractors.
• Creative in research and introduction of new design ideas and new products that
meet the demands of a changing market.
• Volunteer and Service Provider to Aircraft Interior Magazine – 2 yrs., Aircraft
-Interiors Conference – 2 yrs., Aircraft Advisory Council – 3 yrs. Home Builders
Association of Western Colorado – 11 yrs.
• Multi-task oriented professional able to maintain the design center with up to date
products, services, equipment, contract writing, review invoices, job costing, plus
research and development of successful sales tools.
Professional Experience and Accomplishments
Pamela Wiltgen 11195 Wandering Oaks Dr.
Jacksonville, FL 32257
*************@*****.***
Far Fetched Tales Dog Training March 2011 to Present
Private and group dog lessons, training held at 4 different locations, working as an
independent contractor. Customer service, schedule appointments, and place marketing.
Alsco
Sales Consultant June 2011 to March 2011
*presently attending school
Outside sales for Flagler Beach, Palatka, Green Cove Springs, Orange Park, Ponte Vedra,
Jacksonville, Starke, and Gainesville areas. Industrial Uniforms, Medical Textiles, and
Restaurant Linens. Cold call, size customers for uniforms, measure and specify the
correct sizes of table linens demonstrate the use and install of paper towel, soap, and hand
sanitizer dispensers.
Black Carriage Furniture June 2010 – May 2011
Sales
Retail sales, daily cash drawer balance, point of purchase displays, customer service, and
new business development.
Capco Tile & Stone July 2005 - October 2009
Sales Representative/Designer
Inventory of design center, organize warehouse so that extra samples were readily
available for other team members, quote builder’s customer, research customers special
Pamela Wiltgen 11195 Wandering Oaks Dr.
Jacksonville, FL 32257
*************@*****.***
request, customer service, quotation follow up, cold call on architects, builders, and
commercial contractors.
Alsco American Linen Grand Junction, CO December 2004 – July 2005
Sales Representative
Sales of rental garments, uniforms, linens, and cleaning supplies. Duties include cold
calling, follow up on internal leads, quote preparation and presentation. Reviewing
customer invoices.
Designs by Pamela Grand Junction, CO March 2001 - January
2005
Principal and Aircraft Designer
Established a private and corporate aircraft design service company that implements third
party completion centers to provide interior designs and exterior paint scheme designs.
From design to completion, manage aircraft projects for customers with the companies
and staff performing maintenance and refurbishment tasks. Cold call and research new
customer base, vendor products, and services. Provide proposal and preliminary design
services for potential aircraft interior and exterior projects for third party completion
centers.
Lakeside Salon Grand Junction, CO December 2003 – December 2004
Salon Coordinator
Responsible for inventory control, scheduling of services in person and by phone,
fronting merchandise, accounting, day-to-day accounting, open/closing of register sales,
marketing, and providing high quality customer service. Oversee 7 stylists to ensure
company policies are followed.
West Star Aviation Grand Junction, CO April 1997 – March 2001
Completion Sales
Pamela Wiltgen 11195 Wandering Oaks Dr.
Jacksonville, FL 32257
*************@*****.***
Through cold calling, creativity, perseverance, and follow through developed a new East
Coast territory, which achieved 93% of sales goal for 2000. Maintained relationships and
favorable contacts with existing and potential customers. Develop contracts, sales
packages, and sales tools. Maintained Design Center, catalog new inventory, purge old
inventory, constantly researched the market place for innovative products and services.
Created a system within the Design Center, that saved West Star money on quoted
interior items. Interior design (carpet, leather, hardware, cabinets, floor plans, etc.) of
private and corporate jets. Also was responsible for exterior paint scheme design. From
design to finalization, communicated with customer, project managers, and reported to
supervisors as needed during the completion process. Worked with a team of 20 people
in order to complete interior projects. Coordinated efforts with a team of 7 to 8 people in
order to complete exterior paint projects.
Education
Butler Area Senior High School - business administration
Butler Community College – marketing, business, computers
Butler County Vo-Tech – medical terminology, computers, nursing
Mesa State College – computers, import/export marketing to China
Mesa Development Services - computers
Animal Behavior College - animal behaviorist
Computer Skills
Windows 98 - Windows XP - Internet Access- Act- Word -Excel – Quicken 2000-Corel
Draw 7 & 10-Power Point-Palm Pilot – Client Trak – Gold Mine
Hobbies
Pamela Wiltgen 11195 Wandering Oaks Dr.
Jacksonville, FL 32257
*************@*****.***
Reading, dog training, gardening, sewing, car shows, interior design, and agility dog
trials. Theatre -”The Unsinkable Molly Brown”/supporting cast role Socialite and
Leadville Madame.
Contact this candidate