Customer Service Data Entry

Michael K Wilson

*** **** ****** ********, *** York 11201 ● 1-347-***-**** ● ****************@*****.***

WORK EXPERIENCE

Fresh & Co 5/2013-Present

Porter/Delivery New York, NY

• Managing monetary transactions

• Maintaining a clean work station in order to ensure a high level of customer satisfaction

• Handling multiple deliveries on a daily basis

• Providing a high level of customer service to clients by ensuring timely deliveries, clean work environment, and

ensuring a positive encounter

• Managing store floor by assuring a cleanly work environment, organized and easy to read food categories

• Data Entry

Leiter Realty Group 5/2011-2/2012

Concierge Brooklyn, NY

• Greeting tenants

• Keeping records of incoming shipments

• Data entry in order to facilitate an organized work environment and timely deliveries

• Handling multi-line telephone system in order to ensure optimal customer service

• Credentialing in order to make sure that doctors preserve their relationships with insurance companies to facilitate

payment

• Contacting tenants in order to notify them of guests and deliveries

• Reporting and handling any disturbances in or out of the building

Strat Pressure Cleaning 7/2010-9/2011

Manager/Pressure Cleaner

• Supervision, guidance, and training of office staff in order to assure that daily office operations run smoothly

• Utilizing pressure cleaning equipment

EDUCATION & TRAINING

Art Institute of NY New York, NY

Kingsborough Community College Brooklyn, NY

Midwood High School Brooklyn, NY

TECHNICAL & PROFESSIONAL SKILLS

• Proficient in Microsoft Office Suite

• Type 50 Words Per Minute

• Data Entry Expert

• Ability to handle multi-lined systems

• Customer Service Expert

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