Customer Service Manager

Batya Sacks Tel: 416-***-**** E mail: ********@*****.***

Professional Skills

• Ability to successfully integrate into a new environment

• Exceptionally customer service oriented

• Highly motivated, organized, efficient, innovative and detail-oriented

• Excellent written and oral communication

• Ability to work independently and in a team

• Professional work ethic and attitude

• Able to multitask in a fast-paced environment

• Passion to succeed in the travel and tourism industry

• Microsoft Office (Word, PowerPoint, Excel, Access)

• Java and SQL (beginner)

Employment Experience

Waitress, HT Cuisine Catering Company South Africa April 2013 – January

2014

Reported to the Manager and Head Chef. Provided high quality support and service for events and meals catered to

residents of a retirement village. Highlights include:

• Gracefully served three course meals to more than 100 residents at a time.

• Developed a strong rapport with all residents and increased the quality of their dining experience.

• Helped to set up all events and clean up after.

• Worked well with all other waitresses, kitchen staff, and managers.

• Demonstrated strong ability and comfort in working with the elderly residents.

Hostess and Waitress, Lees Chinese Restaurant South Africa April 2013 –

September 2013

Reported to the Restaurant Owner. Provided excellent customer service to all dining guests. Highlights include:

• Greeted guests and showed them to their tables.

• Assisted guests with both the buffet table and a la carte menu.

• Demonstrated strong independence and ability to work under pressure.

Waitress & Cashier, The Deli on Nitzah Israel July 2012 – August

2012

Reported to the Restaurant Owner and Manager. Provided extensive customer service to all guests through waitressing,

assisting with customer orders, and managing the cashier. Highlights include:

• Politely welcomed and seated all guests into the Deli.

• Demonstrated strong ability to successfully work in many departments of the restaurant including the kitchen, the

dining hall, the front desk, and the cashier.

• Developed strong relationships with all staff including the owner.

Batya Sacks Tel: 416-***-**** E mail: ********@*****.***

Marketing and Travel Internship, Abraham Hostel Israel October 2012 – November 2012

Reported to the Hostel Owner and Tour Manager. Demonstrated strong skills in marketing, planning and media, which led

to an increase in the number of guests signing up for tours. Highlights include:

• Provided marketing assistance, including designing new posters and promotional materials and increasing online

communication.

• Led and facilitated tours for guests and through interacting with them, provided important feedback for

improvement purposes.

• Designed new and exciting tours that were previously unavailable to guests.

• Captured and edited photographs and video footage of all tours and uploaded these to the Hostel’s Facebook page,

which increased awareness of the Hostel.

Education

University of Cape town South Africa 2013 – 2014

Completed one year of Psychology and Organizational Psychology (deregistered due to immigration)

Herzlia High School South Africa 2008 - 2011

Graduated grade 12 with distinctions in Biology, Business Studies and Life Orientation. Other subjects included English,

Afrikaans, Mathematics, Information technology.

Volunteer Activities

General Volunteer, Imperial Hotel Israel November 2012 – January 2013

Reported to the Hotel Manager. Demonstrated strong customer service and ability to take direction. Highlights include:

• Welcomed and greeted guests and provided receptionist duties.

• Worked in the kitchen with the chef, seated guests, and cleaned up after meals.

• Responsible for cleaning and maintaining all rooms daily.

General Volunteer, Abraham Hostel Israel August 2012 – September 2012

Reported to the Volunteer Manager. Provided volunteer support in all areas of the Hostel. Demonstrated a strong skill set,

which led to being offered a two-month intensive internship (see above). Highlights include:

• Planned, implemented, and created promotional materials for activities and events for guests on a daily basis.

• Served as a bar tender during large events

• Contributed to the development of new ecological projects hosted by the hostel

General Volunteer, Kibbutz Baram Israel February 2012 – July 2012

Reported to the Volunteer Manager. Volunteered for six months on a Kibbutz, which is a collective agricultural settlement

in Israel. Provided supported in a variety of areas. Highlights include:

• Worked as a cleaner in a medical factory and a geriatrics centre located on the Kibbutz and followed rigorous

procedures to ensure that both environments were extremely hygienic.

• Supported the Geriatrics Centre by engaging with all residents in a foreign language (Hebrew), developing strong

relationships, and creating a more comfortable and pleasant environment.

• Worked in the dining hall serving guests

• Assisted with agriculture and gardening.

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