Customer Service Administrative Assistant

Damaris Ramos

*** ***** **

Staten Island, New York 10309

Cell: 347-***-**** E-mail: *********@*****.***

OBJECTIVE:

To gain a position within a company that allows me to utilize my experience in customer service and

strive to meet management’s expectations.

WORKING EXPERIENCE

Golden Eye Claims, Inc.

New York, New York July 2012 – Present

Administrative Assistant

• Perform all receptionist and secretarial duties for a team of 7 staff

• Knowledge of office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers

• Maintain and update filing, inventory, mailing, and database systems

• Completed and mailed bills, contracts, policies, invoices, or checks

• Handle office accounting functions (accounts receivable/payable)

NYMEX Exchange

New York, New York January 2000 –June 2010

Clearing Analyst/ Customer Service

• Worked closely with member firms to assure timely margin collateral calls were met

• Tracked trading disputes between brokers and our compliance department

• Point balanced positions and trades

• Handled contract expiration issues

• Produced regulatory reports for management

Law Offices of T.J BENNETT

Brooklyn, New York August 1996- December 2000

Paralegal Assistant (Part-time)

• Front desk reception

• Facilitated initial client complaints

• Acted as court translator for our non-Spanish speaking attorneys

• Managed client meetings

EDUCATION Lafayette H.S Brooklyn, NY- Diploma June 1999

COMPUTER Excel, Word, Outlook

SKILLS

LANGUAGES Fluent in English & Spanish

• Personal and Professional reference available upon request.

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