Customer Service Representative

Pamela B. Guantia

**** **** ***** **** **., Raleigh, NC 27616

Cell 803-***-****

***********@*****.***

Experience

Volunteer Raleigh, 2013

Kramden Institute, Inc.

Perform a custom OS loads (Windows/Linux); Network Attached Storage devices(NAS); Servers;

Monitor Testing, cleaning, and desktop refurbishing.

Customer Support Representative Raleigh RDU July 2013

Hertz Advantage Corporation

Responsible for date integrity for all information entered into ASAP system

Establish a large client account and successfully meet revenue matrix every month

Maintain effective relationships with internal and external customer

Optometric Technician Durham 2011

Eye Center Doctors of Optometry

Performed preliminary testing procedures for eye exams

Accurately maintained patients records and medical charts

Managed insurance claims and scheduled appointments

Instructed patients on the care and proper handling of their contact lenses

Customer Service Representative Raleigh 2011

Enterprise Holdings Corporation

Responsible for data integrity for all information entered into PeopleSoft

Built a large client base by successfully fostering relationships in product selling

Established and maintained effective relationships with internal and external customers

Processed rental documents and benefits – including corporate accounts and business applicants,

direct billing documents, travel vouchers, credit cards, and insurance policies for travelers

Server / Cashier Santa Ynez, CA 2006

Chumash Casino Resort

Greeted and assisted customers in a professional manner

Accurately handled cash transactions and ensured a balanced cash drawer

Conducted and performed inventory and re-stocking

Server / Cashier Singapore 2003

Handle Bar Singapore

Provided customer service and operations support, including handling reservations and cash registers

Trained new employees in customer service and operations

Made bank deposits and ensured business invoices were paid

Education

Masters in Science in Information System – Current Student

Strayer University 2014

Networking Administration and Security

Miller-Motte Technical College

Raleigh, NC 2013

BS Computer Science

System Technology Institute

Manila, Philippines 2002

AAS Hotel and Restaurant Management

University of Perpetual Help System

Manila, Philippines 1999

Technical Summary

ComptiA +,Network A +,Microsoft Server, VoIP Implementation, SAP System,TDS Software and

Hardware, Microsoft Office Windows 7 / 8, Apple OS X

Personal Information

Fluent in Tagalog and Visayan

Semi-fluent in Japanese and Spanish

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