Sales Customer Service

Brenda Veauthier

972-***-**** ( ***************@*****.*** ( KILGORE, TX

Inside Sales, Outside Sales Support, Customer Service Professional

Account Management ( Customer Service Excellence ( Client

Acquisition

Accomplished, self-driven inside sales professional adept at building and

maintaining satisfied client base of local and national accounts through

emphasis on personalized, courteous service. Capitalize on product

knowledge to provide information critical to informed client purchasing

decisions. Partner effectively with other sales team members to address all

customer needs, achieve closed sales, and ensure continually outstanding

satisfaction outcomes.

CORE COMPETENCIES

SALES CONSULTATIONS Relationship Project Management

Account Development Building Accounting Procedures

Customized Service Contract

Negotiations Business

Grievance Resolution Administration

Professional Experience

CONSOLIDATED SYSTEMS, INC. / METAL DEK GROUP - TERRELL, TX 8/2011 TO

9/2012

Played critical role in boosting total sales and retaining satisfied

customer base through tailored, strategic approach to project management

and client service at a manufacturing facility.

Manufacturing Inside Sales, CSR / Account Management / Sales Support

Liaised with customers via telephone and email to promote products and

close sales based upon individual needs and budgetary restrictions.

Generated customized pricing quotes and oversaw all facets of every project

including completion of required sales documents. Processed new orders and

recorded customer cut lists. Notified clients of project status and

anticipated delivery dates; modified schedules as needed. Coordinated with

associates from other departments as well as external vendors to facilitate

procedural efficiency and adherence to deadlines. Monitored sales results

and maintained cohesive projects files for reference by all team members.

> Successfully garnered new business by introducing special pricing and

provided exceptional account management to several accounts.

> Enhanced territory sales through commitment to expanding personal

product knowledge.

> Skillfully supported three outside sales representatives with

territories across mid-south.

> Conducted Microsoft AX and Office training to increase effectiveness

of outside sales team.

DMC-CARTER CHAMBERS - Kilgore, TX 7/2008 to 9/2010

Excelled as invaluable member of sales team; leveraged sales skills to

effectively manage several prominent client accounts at an Oil & Gas

temperature and measurement manufacturing distribution facility.

Industrial Distribution Inside Sales / CSR / Account Management / Sales

Support

Consulted with customers to discuss needs, suggest additional products, and

complete ordering process. Remained in constant contact with clients to

discuss concerns and conceived effective resolutions. Coordinated product

shipments according to specific deadlines, networking with outside sales

associates to manage inventory for consignment account. Liaised with

accounting team to review and verify invoices and conferred with other team

members regarding pricing and other potential issues. Organized account

records and prepared and distributed required documentation.

> Augmented market share 30%; recognized for excellence with salary

increase.

> Instrumental in branch's attainment of highest sales in history in

2009.

> Excelled as sole contact for three sizeable sales accounts, ensuring

customer satisfaction.

> Reduced operating costs 58% through skilled negotiations with specific

company.

ENERGY FOCUS, INC. - Solon, OH 11/2005 to 3/2008

Expertly performed customer relations and administrative functions for

thriving electrical/ electronic manufacturing organization, thereby

significantly contributing to business profitability.

Manufacturing Inside Sales / CSR / Account Management / Sales Support/

Administrative

Provided outstanding account management support for several national

accounts, processing orders and arranging timely product shipments and

installations. Offered tailored customer support to meet individual client

requirements. Responded to account inquiries and researched / suggested

purchase of additional products as appropriate. Documented complaints and

devised solutions to ensure customer satisfaction. Served as primary

contact for West Coast and several international sales teams, completing

procedures critical to sales achievement. Completed travel planning and

scheduling for employees in various sectors. Prepared invoices, tracked

payments and performed additional accounting procedures.

> Liaised between internal departments to streamline communication and

facilitate timely completion of requisite account management

procedures.

> Creator and organizer of presentation with resolve, for daily

proactive sales grievance meetings.

BASS SECURITY SERVICES - Bedford Heights, OH 10/2004 to 11/2005

Leveraged sales expertise to provide customized client service and

facilitate high sales closing rate at a manufacturing distribution

facility.

Manufacturing Distribution Inside Sales / CSR / Account Management / Sales

Support

Informed customers prior to completion of purchase transactions and

installations; conducted research as needed regarding product costs and

availability. Generated cost estimates for wide range of projects and

followed through ensure timely processing of new orders. Prepared and

distributed critical documents and entered orders into computerized system.

> Collaborated with sales and customer service teams to ensure customer

satisfaction and prompt grievance resolution.

ANDREWS METAL PRODUCTS / EAST JORDAN IRON WORKS - Youngstown, OH 10/2001

to 7/2003

Active in goal attainment by executing all aspects of office administration

at an industrial manufacturing fabrication plant with speed and accuracy.

Administrative / CSR / Accounting Associate

Networked with clients regarding project costs, order status, and other

account-related inquiries, completing research to provide accurate

information. Performed broad range of administrative procedures including

records management, accounts receivable / payable and shipping / receiving.

> Developed and implemented efficient system for managing sales

representative expense accounts, significantly increasing reporting

accuracy.

Education and Professional Development

COMPUTER EXPERIENCE AND COURSES: MICROSOFT DYNAMICS AX, ORACLE, EXPANDABLE,

GREATPLAINS, DBA, SAP, AS400, SMS, MS OFFICE SUITE, MS XP &VISTA,

CONFERENCE CONNECT, GO-TO, KNOWLEDGE LAKE, QWIK QUOTE, CRYSTAL REPORTS, MS

MONEY, QUICKBOOKS, LOTUS NOTES, INFINIUM.

Studies in Education - YOUNGSTOWN STATE UNIVERSITY, Youngstown, OH

Office Management Program - YOUNGSTOWN COMMUNITY COLLEGE, Youngstown, OH

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