Customer Service/ Front Office Clerk

Location:

Laredo, TX

Posted:

March 02, 2014

Contact this candidate

Resume:

Ruth Alvarado

P.O. Box ****

Laredo, TX *****

Phone: 956-***-****

Email: *************@*****.***

OBJECTIVE

I am a motivated individual seeking a position as a receptionist at Ancira VW Laredo. As a friendly and outgoing professional looking to bring strong secretarial skills, proven commitment to provide fantastic customer service and ability to operate multi-line telephone system to manage the front desk operations in the most efficient way.

EDUCATION

March 2006-March 2007 Ashworth University

Medical and Dental Assistant Certificate

Norcross, GA

August 2002-May 2003 Laredo Community College

Associate in Nursing

Laredo, TX

August 1998-May 2002 United South High School

Recommended graduate

Laredo, TX

WORK EXPERIENCE

07/2012-12/2012 Macy’s Store

Phone: 956-***-****

Laredo, TX

Duties: Greeting store customers with friendly service, obtained helpful knowledge of

store items and products for our clients. As a sales associate I required to accomplish a daily sales goal, answering customer inquiries when asked, always participate in store recovery; constantly be a great team player. Furthermore, I accepted payments, store sales, exchange of items, and other transactions to satisfy the customer store experience. Other duties included, sustaining the assigned department clean as well as the fitting rooms clear and neat at every time.

09/2012-12/2012 Tesoro Health Care PA, Dr. Victor D. Trevino MD

Phone: 956-***-****

Laredo, TX

Duties: Under the supervision of the office manager as a temporary hire my duties included: triage, assisting the practitioner with patients consultations and evaluations, checking vitals, temperature, medical history, inputting into the computer system new or change patient's information to keep updated. During my evolvement in this medical corporation with my previous practice assured approached well under pressure when helping others. I was accounted of administrating medical tests such as: Influenza A and B, Strep throat, sonograms, urinalyses, and pregnancy test. The main priority was the well being of the patient. I extended my aid to the clerical staff as well answering patients’ answers on the phone, satisfactorily register new patients into the computer system, dealt with patient’s files constantly on a daily, filed all documentation correctly, and finally used MediSoft to lookup patient’s information, billing, examination, reports, x rays and medical history.

011/2011-07/2012 Kids First Pediatrics, Dr. Antonieta P. Gimotea MD

Phone: 956-***-****

Mission, TX

Duties: My obligation as a receptionist included answering incoming calls, transferring of calls, always provide an exceptional and welcoming service, to reflect a professional image at all times, comprehend given tasks on a timely manner, verified patients' insurance, also adequately and patiently answer any given enquiry to the best progressive knowledge beneficial to this corporation. Provided professional, enthuse, and outstanding work attitude at all times concerning our patientsand as well as co workers. On a daily, I was in charge for processing patient's medical documentations over fax or run through the copy machine as given tasks.

09/2011-12/2011 Precision Orthopedics, Dr. Jose Marina MD

Phone: 956-***-****

Mission, TX

Duties: To learn the medical and clinical structure from my teacher actions and to understand how the supervision of the patient logs are relevant and extremely important to the overall evaluation of our patient. How being detailed and exact with information from patient gets us a better understanding of our patients complains or pains. After all presented a better clinical experience to

every patient. Meanwhile providing the best care possible received by a trained professional. Among all checking their vitals, temperature, medical history, questioning patients of their pains, inputting chart information up to date, handling prescription documents to patients and explaining them thoroughly. Under the supervision of the office manger as a student other duties included to shadow the Medical Assistant at all times and assist with the specialist’s evaluations. As a student I had the great experience of gaining knowledge in the medical field evaluating each patient’s concerns and pains. Also I was responsible for preparing rooms before consultations gathering x rays either from computer files or from x ray files. As a student I received training for the front

office reception as well. I was responsible for setting or cancelling appointments, answering multiline phone, assisted patients with the registration documents, fully explained paperwork, and verifying insurances. Importantly, by the end of the day I was responsible for the reminding patients of their upcoming appointment.

QUALIFICATIONS

I am a self motivated individual who works well alone and can work well or better with in a group/team. Reasonably I am capable of even take charge of a team/group if I see it may be best to take the leader role on that specific task. Always well aware of my surroundings and able to analyze, rationalize, prioritize, and manage a situation at any given moment. I am a dependable and courteous with exceptional social skills. Who adapts fast and completes tasks on time for I allow direct attention to the objectives at hand.

*Excellent ability to oversee complex tasks and meet deadlines.

COMPUTER/TECHNICAL SKILLS

Proficient in Microsoft Office (Word, Excel, Power Point), Adobe Suite

Operate office machinery; printers, scanners, and faxes.

RECREATIONAL WORK

2000 Volunteer for Lamar Vergara Boys and Girls Club

2010 2012 Member of the United South High School Julio Cesar Chavez Art Club

REFERENCES

Sara Alvarado

39106 Jayden Drive

Phone: 956-***-****

Occupation: MOA Manager, Kids First Pediatrics