Customer Service Manager

Ana Ximena Ibarra

**** ******** **** #****, ****** TX, 75110

******.******@******.*** 214-***-****

Education

The University of Texas at Austin GPA: 3.5/4.0

-Bachelors of Science in Nutrition (expected graduation May 2015)

Corsicana High School (Graduated May 2011)

Work Experience

Corsicana Eagle Auto Repair and Sales May 2012- Aug2012

Office assistant

Assisted payroll manager by compiling payroll information, managing payroll

preparation, and maintaining employee records.

Clerical duties included answering customer calls, maintaining customer records, and

collecting customer payments.

Gained valuable customer service and business experience in a customer focused

business environment.

Daily duties also included cleaning and detailing vehicles.

BookHolders, Austin, TX Nov 2011- Dec 2011

Clerical assistant

Responsibilities included assist ing customers through buy back and selling process.

Daily duties included shipping book packages to customers, organizing book orders and

product displays, and managing cash register.

Corsicana Country Club, Corsicana, TX May 2010- Aug 2011

Lifegaurd and Pool Manager

Managerial duties included leading weekly lifeguard meetings to discuss the prior work

week, customer relations, and to highlight employee accomplishments.

Developed and managed work schedule for lifeguard staff.

Daily responsibilities included pool maintenance, maintaining stock of pool supplies, and

inventory

Gained valuable leadership and management skills while leading a staff of twelve

lifeguards.

Additional Skills

Languages: Spanish (fluent)

Certifications: CPR, First Aid, TABC

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