Customer Service Security

GERALD LEE JONES

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**-** ** ***** • Glendale, New York 11385 • 917-***-**** • ***********@***.****.***

OBJECTIVE

Attain a professional Security Position which utilizes my public/customer/client management

experience, my security training and experience and provides for promotion and upward mobility.

SKILLS SUMMARY

• Ability to perform complex tasks after minimal training

• Innovative • Adaptable • Problem Solver

• Understanding • Prompt • Reliable

• Dependale • Intuitive • Levelheaded

• Compassionate • Fair & Equitable • Articulate

PROFESSIONAL EXPERIENCE

• Headed customer service and informational services staff teams

• Provided leadership in community relations and public affairs situations

• Supervised teams of paid and volunteer staff ranging up to 250 persons

• Have composed detailed security reports and maintained log and record materials

WORK HISTORY

2013 - Present IPS Hospitality Security New

York, NY

Hotel Officer The Refinery Hotel (5 Star)

2011 – 2012 Roswell Museum and Art Center Roswell, NM

Museum Attendant Security & Information Service

2007 – 2011 Metropolitan Museum of Art New York, NY

Associate Coordinator of Admissions Visitor Services Department

2007 Metropolitan Museum of Art New York, NY

Security Officer Public & Internal Security

2001 – 2007 Advent Ministries Greenwich, CT

Administrator Staff Coordination

2000-2001 City of Chicago Department on Aging Chicago, IL

Resident Service Coordinator Chicago Housing Authority Building

1996-2000 NYC Department of Juvenile Justice New York, NY

Supervisory Chaplain 3 Maximum Security Facilities

SALARY REQUIREMENTS

Minimum $15.00 hourly

RELATED EXPERIENCE

NYPD Auxiliary Police Section New

York, NY

• Lieutenant, (1996-2000)

• Sergeant, (1995-1996)

• Patrolman, (1994-1995)

Academic Award, Auxiliary Police Training Course 1995

Academic Award, Auxiliary Police Management Training 1996

Nomination for Auxiliary Medal of Valor 1998

Unit Citations and Recognition 1995-2000

NYC Comptroller’s Advisory Board Member 1998-2000 New York, NY

Author, Murder Mystery Novel, “Greenwich Secrets” 2010

EDUCATION

Master of Science Fordham University New York, NY

Master of Arts in Religion Yale University New Haven, CT

Bachelor of Arts Northwestern University

Evanston, IL

Associate in Arts with Honors Wright College Chicago, IL

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