Customer Service Representative
Resume:
BRENDA BELLFY
CIBOLO, TEXAS 78108
Cell: 210-***-****
E-Mail: ******.******@*****.***
Professional Summary
Motivated customer service specialist with over 13 years experience in a fast-paced, team-based environment.
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
13 years in fast-paced customer service and call center environments. Personable and professional under pressure.
Energetic with strong time management skills who thrives in a fast-paced, dynamic environment.
Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.
Skills
Creative problem solver
Exceptional communication skills
Quick learner
Proficient in cash management
Training development aptitude
Multi-line phone talent
Credit card processing
Attention to detail
Cash flow management
Skilled in call center operations
Multi-line phone operation proficiency
Adheres to customer service procedures
Strong problem solving aptitude
Work History
April 2011 to January 2014
Taco Cabana 6826 N. Loop 1604 San Antonio Texas 78216
Cashier
Consistently provided friendly guest service and heartfelt hospitality.
Promptly and empathetically handled guest concerns and complaints.
Demonstrated integrity and honesty while interacting with guests, team members and managers.
Operated the drive-through window and sales register quickly and efficiently.
Greeted customers and provided excellent customer service.
Pleasantly and courteously interacted with customers.
Built loyal clientele through friendly interactions and consistent appreciation.
Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
Strictly followed all cash, security, inventory and labor policies and procedures.
Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
Followed food safety procedures according to company policies and health and sanitation regulations.
Reported to each shift on time and ready to work.
Reported to all shifts wearing a neat, clean and unwrinkled uniform.
Diligently restocked work stations and display cases.
September 2007 to December 2010
West Corp Universal City, Texas
Production Agent
Effectively managed a high-volume of inbound customer calls.
Answered a constant flow of customer calls with up to 100 calls in queue per minute.
Defused volatile customer situations calmly and courteously.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Processed up to 100 reservations per day.
Gathered and verified all required customer information for each card members account.
Resolved service, pricing and technical problems for customers by asking clear and specific questions.
Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
Met or exceeded service and quality standards every review period.
Managed high call volume with tact and professionalism.
Initiated operations improvements to improve overall call center productivity.
June 2001 to August 2007
LTC Answering Service San Antonio, Texas
Dispatcher/agent
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Effectively managed a high-volume of inbound and outbound customer calls.
Provided an elevated customer experience to generate a loyal clientèle.
Took detailed messages
Education
1986 Irvin High School El Paso, Texas
GED
Certifications
TABC certified
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