Europass

Curriculum Vitae

Personal information

First name(s) / Alberto Lu s Franco Dion sio

Surname(s)

Address Baarerstrasse 147, 6300 Zug Switzerland

Mobile +41 78 736

7878

E-mail(s) accx6r@r.postjobfree.com

Nationality Portuguese

Date of birth 15/08/1968

Gender Male

Work experience

Dates 2012 -March 2014

Occupation or position Data/IP and Core Technical Support

held

Main activities and Monitoring Backbone Network (Cisco, Huawei and Juniper

responsibilities Devices), Access Network (NSN Dslams), Voice services

(EWSD, HiE and CS2k platforms) and dedicated customers

equipments.

Troubleshooting outages within both networks.

Keep customers informed through a Service interrupt

notification system.

Responsible for contact worldwide carriers in order to

solve issues in both Data and Voice Networks.

Escalation of incidents and relevant issues when needed to

other teams such as Field Engineers Teams, Network

Assurance and technical on call.

Trouble Ticket handling and daily follow up.

Providing monthly/weekly KPI reports regarding unreachable

services/devices.

Technical within FO for a side project with the purpose of

replacing around 500 network elements (Cisco for Juniper),

providing support to both field engineers during the night

swaps, and Back Office with configuration tasks.

Daily/weekly preventive maintenance routines to guarantee

the optimal behavior of the Voice platforms.

Elaborating documentation regarding technical procedures.

Training new team members.

Dates October 2009 - July 2012

Occupation or position Cisco Network Technician

held

Main activities and Direct support to customers at the level of network

responsibilities Lan Troubleshooting the level of damage

Configuring and Reconfiguring routers and switches, Call

Manager

Verification and monitoring of LAN clients (Open NMS e

Nagios)

Name and address of ONI Communications/ HUBGRADE

employer Urbaniza o da Matinha, Edif cio Altejo, 1900-823 Lisbon

(Portugal)

Type of business or Telecommunications

sector

Dates August 2006 - October 2009

Occupation or position GNOC Technician / Technician Support team

held

Main activities and Resolution tickes Core & Access (WAN and LAN)

responsibilities Implementation of the service, reception, diagnosis

probable cause and resolution of faults reported by Client

Business

Collaboration and direct as possible with street teams and

areas of ATM techniques, FWA, PDH, SDH;

Troubleshooting and configuration level ADSL (Cisco,

Motorola, Draytek, Oneacess)

Name and address of NOKIA SIEMENS NETWORKS

employer Estrada Casal do Canas n 92 - Edif cio Alfravip II,

2720-093 Alfragide (Portugal)

Type of business or Telecommunications

sector

Dates September 2001 - August 2006

Occupation or position Onicomunications - (CGO - Centre of Operational Management)

held

Main activities and Resolution tickes Core & Access (WAN and LAN)

responsibilities Implementation of the service, reception, diagnosis

probable cause and resolution of faults reported by Client

Business

Collaboration and direct as possible with street teams and

areas of ATM techniques, FWA, PDH, SDH;

Troubleshooting and configuration level ADSL (Cisco,

Motorola, Draytek, Oneacess

Name and address of ONI Communications

employer Lagoas Park, Lisbon (Portugal)

Type of business or Telecommunications

sector

Dates October 2000 - February 2001

Occupation or position Telecommunications Technical

held

Main activities and Monitoring and management of Telecommunication Network, ONI

responsibilities Telecom

Support to diagnose and resolve network problems and

failures 24x7 centralized monitoring of the fixed network

The hardware and software configuration and troubleshooting

Implementation of customer service scripts and models.

Resolution of tickets with other technical areas and

technical street Ensure proper functioning of the Network

WAN

Name and address of ONI Communications

employer Lagoas Park, Lisbon (Portugal)

Type of business or Telecommunications

sector

Dates January 1997 - August 2000

Occupation or position Telecommunications Technical / Team Leader

held

Main activities and Monitoring and management of Telecommunication Network, ONI

responsibilities Telecom

Support to diagnose and resolve network problems and

failures 24x7 centralized monitoring of the fixed network

The hardware and software configuration and troubleshooting

Implementation of customer service scripts and models.

Resolution of tickets with other technical areas and

technical street Ensure proper functioning of the Network

WAN

Name and address of PTSI - PT Group

employer Picoas Lisbon (Portugal)

Type of business or Telecommunications

sector

Other language(s)

Self-assessment Understanding Speaking W r i t i n

g

European level Listening Reading Spoken Spoken

interaction production

English

Social skills and Organization and perfectionism;

competences Good communication;

Active listener;

Problem-solving attitude;

Ability to establish and maintain good working relations

with people of different national and cultural

backgrounds;

Attention to details.

Organisational skills Organisation and team spirit;

and competences Pro-active;

Team spirit behaviour;

Focus oriented;

Timelines driven.

Technical skills and Good knowledge and practice in:

competences

Equipments:

CISCO: C7609; C7606; C2950; C6509; 7400; C3550; C2900XL;

1538M; C7200; 7206VXR; C2600; C807; C888; C1921;

C2821;C76xx;C29xx Series

Dslams - Alcatel-Lucent Stinger FS+; Stinger LS

Dslams - Nokia Siemens Hix 5635 E 28M 38M

Huawei Routers - OSN38xx,OSN68xx,CX600, ATX9x, NE80E .

NE40E . NE20E

Juniper - ERX710; ERX1410; ERX1440; MX and TI Series

Voice- EWSD; Hie9200; and CS2K

Speedtouch; Draytec; Motorola

Network Managers:

Alcatel: AWS, AMS, 5620 SAM

Huawei: U2000

Nokia: ACI-E, EMS; HP Openview; Netcool; Clarify; Remedy;

Cramer

CRM; Secure CRT; Radius; Nagios; Network Adiminstrator

Basic Concepts of:

DWDM; SDH; ATM. IP; FR; X25; FITL; FH; FWA;BE; IN and PDH

Computer skills and Windows, Unix/Linux;; Microsoft Office

competences Attending CCNA

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