Customer Service Manager
Resume:
Loretta S. Luker
Durham, NC 27707
**********@***.***
Objective:
Seeking entry level position to grow into professional position
Qualifications:
** *** **oficient
40 wpm
5 years Microsoft Office Exp.
15 years customer service
Studying Spanish
AAS student with completed coursework
Education:
2012 A.A.S – College Transfer Tri-county Community College Murphy, NC
Coursework completed; Anatomy & Physiology I & II, English 111 and 114, Medical
Terminology, Law & Ethics, Intro to computers, BIO 110, 111, & 112, General
Psychology, Developmental Psychology, Spanish 111, Health 110, CJC 112, SOC 210,
HUM 110.
Experience:
3/2010-8/2011 Silver Bluff Village Canton, NC
Certified Nursing Assistant
Duties: Assist long-term care residents with activities of daily living.
Reason for leaving: School
9/2009 - 12/2009 Sylva Medical Center Sylva, NC
Medical Office Assistant
Duties: Answering phones, greeting patients, vital signs, appointment scheduling,
calling in scripts, patient follow-up calls, file input, allergy injections, auto-clave,
and minor surgery assists.
Reason for leaving: Temporary position
05/2008 - 8/2009 Skyland Care Center Sylva, NC
Certified Nursing Assistant
Duties: Assist geriatric residents with activities of daily living.
Reason for leaving: Job offer at SMC
12/2006 - 1/2008 Royalty Finance Winston-Salem, NC
Credit/Office Manager
Duties: Approve or deny credit applications, evaluate credit, verify employment,
check references, maintain computer database of all applicants and customers,
explain loan documents, collections, legal filings, accept payments.
Loretta S. Luker
1920 Ivy Creek Blvd.
Durham, NC 27707
**********@***.***
5/2005 - 12/2006 Rent.A.Center Greensboro, NC
Inside/Outside Manager
Duties: Collections, legal filings, sales, inventory, accept payments, open and close
store, answer phones, advertising, employee and delivery scheduling.
3/2004 - 5/2005 Citicards Greensboro, NC
Account Manager
Duties: Answering high volume phone calls, customer service, sales, maintaining
computer database of all calls, inputting notes into computer system during each
call, credit card troubleshooting.
1/2002 - 1/2004 Equiplus Mortgage Dunn, NC
Loan Processor
Duties: Assist Originators in helping clients gather stips for mortgage loans, work
with clients to plan and organize home purchases and refinances. Answer phones,
file stips, maintain computer database of clients, stips, loans (pending and closed).
QA of all files. Maintaining an active and pleasant relationship with applicants and
clients, lenders, attorneys, real estate agents, title companies, appraisers, etc.
6/2000 - 8/2002 Britthaven Lillington, NC
C.N.A
Duties: Assist nursing home residents with all ADLS.
References:
Connie Bass 11 year Acquaintance 910-***-****
James Townsend Former coworker 828-***-****
Nina Page Former coworker 910-***-****
Salary Requirement:
Depends on position
Languages Spoken:
American Sign (conversational), Spanish (limited), French (limited)
Contact this candidate