Customer Service Sales Representative

Hang Truong

Member Service Rep - Energy Capital Credit Union

Houston, TX

**********@*****.*** - 832-***-****

To contribute relevant experience and education background for a position in a stable company and to seek

new opportunity that will expand my knowledge.

WORK EXPERIENCE

Member Service Rep

Energy Capital Credit Union - March 2011 to Present

New account and customer service.

*Lending assistance.

Senior Personal Banker

First National Bank Texas - Houston, TX - November 2010 to March 2011

New Account Representative & customer service

City Bank - Houston, TX - October 2008 to March 2010

Teller and customer service

Southwestern National Bank - Houston, TX - May 2002 to May 2005

New account

* Co-operate with other team

Personal Banker

Southwestern National Bank - Houston, TX - July 2004 to April 2005

• Answer customers' questions, and explain available services such as deposit accounts, bonds, and

securities.

• Compile information about new accounts, enter account information into computers, and file related forms

or other documents.

• Refer customers to appropriate bank personnel to meet their financial needs.

• Interview customers to obtain information needed for opening accounts or renting safe-deposit boxes.

• Inform customers of procedures for applying for services such as ATM cards, direct deposit of checks, and

certificates of deposit.

• Obtain credit records from reporting agencies.

• Collect and record customer deposits and fees, and issue receipts using computers.

• Investigate and correct errors upon customers' request, according to customer and bank records.

• Perform teller duties as required.

Sales representative

AT&T - Houston, TX - April 1998 to May 2004

Making cold calls to customer to sell long distance services.

EDUCATION

Accounting

Houston Community College Houston

2003 to 2012

BA in Education

Hochiminh University - Vietnam, PR

1993 to 1996

SKILLS

MS Word, Excel, Power Point, Outlook

ADDITIONAL INFORMATION

SPECIAL SKILLS * Independent management ability

* Good communication with all kinds of customers

* Good public relation experiences

* Good computer skill, typing 40PM.

* Good plan and organization ability

* Very detailed oriented.

Contact this candidate