Customer Service Sales

Austin J Feldman 480-***-****

**** * ****** ** **** 2301, Scottsdale, Arizona 85251 ******.*.*******@*****.***

Professional Summary

• Austin J, congratulations! You have one of the top 1% most viewed LinkedIn profiles for 2012. LinkedIn now has 200 million members. Thanks for playing a unique part in our community!

• Over 8 plus years of progressive and diverse banking experience including: inbound & outbound call center, Customer Service, Fraud, Retention, skip tracing & sales specialist at Bank of America & Austin's "Who's Who" In Arizona

• Expert trouble shooter, investigator, negotiator.

• Strong verbal and personal communication skills. Wowed the customer!

• Extremely self motivated. Team leader of (CAT, communications across teams, at Bank of America) and event planner (Austin's "Who's Who" In Arizona)

• In banking and social media: Very good Accuracy and Attention to details. Customers feel confident their account is secure.

• Very tolerant and flexible to different situations. Listens and provides solutions. Thick skinned and able to handle rejection: Bank of America & Austin's "Who's Who" In Arizona.

• Superior organization and prioritize skills. Provide a one call resolution. Takes ownership of every call at Bank of America

• Web 2.0 technologies. Use of social media to investigate whereabouts of customers at Bank of America

Areas of Expertise

• OMNI, MBNA IS, TSYS, Cross, BOL, Coin, • Microsoft Office, Outlook, Excel, Photo Shop

BOSS, Accurint, Lexis Nexis, Fast Data

Work Experience

Concentric Healthcare Staffing (Recruiting Specialist)

March 2013 till September 2013

• 100 plus out bound calls a day

• Administrative Duties: Answer phones, schedule appointments, data entry, address verifications, verify time cards, new hire reporting, I-9 Audit, employment verifications, update contacts, manage ads on Career Builder customer service calls to contacts.

• Recruiting Duties: Recruiting/searching for resumes, Scheduling appointments, Interviewing candidates, filing jobs, skill marketing candidates.

• Marketing / Sales: Routine client check in's over phone, cold calling new customers on the phone, manage Facebook and LinkedIn, build a list of prospects on API, other networking, other sales & marketing projects as needed.

Facebook Social Media Guru, Advertising and Marketing Specialist (Super Networker)

September 2004 to February 2013

Austin's "Who's Who" In Arizona– Scottsdale, Arizona

• Self employed, Austin's "Who's Who" In Arizona via Facebook, making connections as a revenue stream from my previous networking events.

• Created and promoted Networking events through social media Facebook, LinkedIn and Constant Contact, from 09/04 thru 02/12

• Working with Facebook since 2006, adding value, implementing ideas, creating awareness for our community.

• Consulted with local companies for their business.

• Added up to 1,000 new local connections in one days time.

• Monitored account to add up to 5000 friends in one month.

• Created Smart Lists for organizational purposes.

• Provided Information Technology instructions for beginners.

• Enhanced the look of clients Facebook.

• Built over 20 Facebook accounts with 1000 to 5000 friends.

• Receives 5 or more LinkedIn contacts daily.

• Acquired warm leads through event planning.

• Successfully updated scores of Facebook accounts.

• Achieved 100% satisfaction from clients.

Fraud Analyst

October 2012 till February 2013, contract employee

eBay/Bill Me Later-Chandler, Arizona

• Inbound call center, Takes appropriate corrective action through customer phone call contact to verify legitimate usage.

• Reviews potential fraudulent accounts for the prevention and detection of possible Transaction Fraud and Identity Theft

Autobahn Mortgage-Scottsdale, Arizona

November 2011 to January 2012

Director of Business Development

• Built listings of potential clients

• Conducted social media events for business

• Made introductions for current and future business

Fraud Analyst II

March 2004 to November 2011

Bank of America – Phoenix, Arizona

• Fraud Services

• a. Reviews potential fraudulent accounts for the prevention and detection of possible Transaction Fraud and Identity Theft.

• b. Takes appropriate corrective action through customer phone call contact to verify legitimate usage.

• Fraud Applications

• a. Review of Credit Bureau referrals for fraud related inaccuracies, submission of updates/corrections to the Credit Bureaus, identification of fraud.

CAST (Consumer Advanced Security Team)

• a. Provided quality service, effective and efficient support to internal and external customers regarding Identity Theft claims.

• b. Call center support inbound and outbound, tracking, reviewing and processing correspondence, working with internal and external customer and ITAC to resolve identity theft claims. Handles escalated calls & correspondence.

• Fraud Detection

• a. Reviews potential fraudulent account activity with customers over the phone for the initiation of fraud claims. Investigate and decision daily incoming claims using multiple systems and tools; resolve differences; answer service requests and inquiries received from various channels.

• Locate Services, (skip tracing & collections)

• a. Primary job is collections, customer service, and other loss mitigation or recovery activities. Contacts delinquent, charged-off, or high-risk customers in order to secure payment and determine reason for delinquency on active loan/credit card accounts.

Loss Prevention Agent

January 2002 to January 2003

Nordstrom's– Scottsdale, Arizona

• A Retail Loss Prevention Investigator is responsible for protecting the assets of a store. The investigator not only watches for and apprehends shoplifters, but also watches employees of the company and runs reports to look for dishonesty.

• Through internal investigations via CCTV and computer programs and while surveying the trash compactor was able to reduce the shrinkage quickly and efficiently.

Collections

First Bank of Arizona-Scottsdale

April 2002 to January 2003

Collections

Allied Interstate-Mesa

January 2002 to April 2002

Hertz Manager in Training

May 2001 to September 2001

Phoenix International Airport

• Supporting achievement of location sales and margin goals

• Ensuring a positive customer experience and customer service goals

• Growing sales, utilizing business to business sales tactics

Correctional Officer

November 1997 to April 2001

Corrections Corporation of America – Las Vegas, Nevada

• Correctional officers may watch over people who have been arrested and are waiting to stand trial. They are trained in the use of guns, handcuffs, and other restraint equipment.

• Worked with men and women detainees

• Adapts well to all environments

Education

Arizona School of Locksmithing

Phoenix, Arizona, 2013

Elmhurst College 1992

Elmhurst, Illinois, United States

Liberal Arts

Bachelor of Arts

• 1998 till 1999 achieved 45 law enforcement certified classes at Las Vegas Metropolitan Police Department for 205 course room credit hours.

• Mentored by my father, Founder of a national seminar called "Training the Trainer" with his book

"Making Training Work".

• 2012 have taken social media classes which focused on LinkedIn, developed, enhanced and trained clients in trouble shooting of Facebook and became very versatile with Constant Contact templates and email advertising and marketing.

Professional Affiliations

• American Locksmith of America certificate from Arizona School of Locksmiths November 2013

• Austin J, congratulations! You have one of the top 1% most viewed LinkedIn profiles for 2012.

LinkedIn now has 200 million members. Thanks for playing a unique part in our community!

• Founder of Austin's“Who's Who” In Arizona, professional networking, Scottsdale, AZ, 09/04 till 02/12

• 8 straight years, approximately 52 weeks a year, averaging 80 to 120 people at each event with some gatherings amounting over 300 people. Created, promoted, used Social Media tools and word of mouth.

• Phoenix Business Journal Top 5 Networking Organizations for several years.

• Business to Business social events at popular restaurant locations.

• Promoting one VIP to advertise and market their business on Facebook, LinkedIn, Internet and by email across the valley.

• Intent was to provide a stimulus to our economy.

• Minority owner of www.syntawaenergy.com (renewable energy)

• Created and promoted community events to assist the U.S.Marines with Toys for Tots, the Executive Director of SARC & Boys and Girls Club of America, volunteered 7 years with Pro Players Classic charities and many others.

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