Customer Service Administrative Assistant

LaTasha E. Griffin

Houston, TX ***** 832-***-**** ****************@*****.***

Objective

Seeking to be an asset to a stable company in the customer service, sales and medical

administration

Summary of Qualifications

Certified Tax Preparer/Records Management/Medical Office Procedures

Employment

Cashier/Returns Dept 08/2013 – 12/2013

The HomeDepot#578

Processed returns and credits

Checked merchandise for wear/tear/condition

Assisted customers with exchanges

Maintained records on returned items

Verified purchase receipts/identification

Medical Administrative Assistant 08/2011 – 7/2012

A&E Home Health Services Houston, TX

Answered incoming multi-line phone system

Routed calls appropriately

Prepared charts for new patients

Scheduled appointments

Requested medical records via Physicians orders

Utilized MediSoft software program

Greeted patients and provided customer service

Tax Preparer (Seasonal) 01/2011- Present

Liberty Tax Houston, TX

Prepare individual and small business tax returns

Conduct research and planning on tax issues

Address new tax laws and legislation to ensure accuracy of tax preparations

Assist clients in resolving federal and state issues, return amendments and installment

plans

LaTasha E. Griffin cont.

Customer Service/Sales Agent 8/2009 – 2/2010

NCO Group Humble, TX

Prepared records of customer’s interactions and transactions

Maintained details of inquiries, complaints and actions

Confer with customers via telephone

Homemaker 2006 - 2009

Security Officer 7/2005 – 9/2006

Weiser Security Services Houston, TX

Monitored and authorized entrance and departure of employees, visitors, and other

persons

Patrolled industrial and commercial premises to prevent and detect signs of intrusions

Thoroughly inspect security of doors, windows and gates to entrance areas

Answered multi--line telephone during non business hours

Inspected identification for authenticity when necessary

Maintained log of suspicious incidents

Education

Graduate of Evan E. Worthing Sr. High School

Graduate of Everett College – Medical Administrative Assistant Class of 10/2011

Pharmacy Tech Courses – Allied Health Services

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