Raychel Ogletree

RAYCHEL OGLETREE

**** ** **** ** *******, FL ****5 H: 678-***-**** ********@*****.***

PROFESSIONAL SUMMARY

Results oriented, dependable professional experienced in hospitality and advancing stated goals, outcomes

and mission of the organization. Excels in fast paced environments as well as leading and motivating

employees to increase productivity. Works well independently as well as part of a team. Enthusiastic team

player dedicated to process improvements and staff development. Excellent problem solver with documented

increase in customer/guest satisfaction surveys. Over 10 years of experience working in diverse customer

service and hospitality environments. Highly effective at multitasking in competitive, high-energy and

fast-paced environments while juggling multiple priorities. Customer service professional seeking a

management role. Skilled in training staff and establishing rapport with guest. Self-motivated with exceptional

communication and computer capabilities.

SKILLS

Talented multi-tasker Quick learner

Flexible thinker Training development aptitude

Complex problem solving Strong client relations

Customer relations Staff training

Customer-oriented New hire on-boarding

Results-oriented Detail-oriented

Exceptional communication skills

MS Windows proficient

WORK HISTORY

Cocktail Server, 0 6/2013 to Present

Doubletree by Hilton

Display Friendly, outgoing energetic behavior to create a warm atmosphere for the guest.

Continually provided exceptional service to customers by being friendly, knowledgeable and

accommodating.

Immediately informed supervisors of any problems or unusual situations and took appropriate action.

Carefully followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated

guests.

Actively promoted a cooperative and harmonious working climate to boost morale, productivity and

efficiency.

Consistently monitored guest consumption of alcohol and appropriately intervened as needed.

Operated and maintained all equipment and utensils in accordance with guidelines and safety procedures.

Built guest satisfaction and enjoyment.

Upsold products when appropriate.

Consistently exhibited a calm demeanor during periods of high volume or unusual events to keep store

operating smoothly and set a positive example for the shift team.

Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic

selections.

Certified Trainer/ Bartender, 0 3/2006 to 0 7/2013

Darden Restaurants Inc

Organized and supervised server duties throughout shift as well as ensure that all tasks were completed

thoroughly prior to shift's end.

Speak with others using clear and professional language.

Develop and maintain positive working relationships with coworkers and guests.

Attended certified trainer meetings with General Manager to review issues of the restaurant.

Opening and closing the bar, took inventory, maintained bar and tables in the bar area, and following all

alcohol and ID laws Welcome and acknowledge all guests according to company standards, anticipate

and address guests' service needs, and thank guests with genuine appreciation.

As certified trainer instruct skill session regarding pace of meal, service excellence, sales growth, and

product/ beverage knowledge.

Communicate weekly updates for Guest Satisfaction Survey to front of the house to discuss suggestions as

well as action plans.

Earned exceptional guest compliments on Darden.com

Supported human resources staff with new hire orientations and monthly departmental meetings.

Coordinated employment offers with management and extended offers to selected candidates.

Gathered personnel records from all employees from each department.

Reviewed human resource paperwork for accuracy and completeness by verifying, collecting and

correcting additional data.

Conducted orientation sessions and organized on-the-job training for new hires.

Trained new hires to perform cross-training exercises with experienced workers.

Led daily, weekly and monthly coaching, counseling and feedback sessions.

Sales Associate, 11/2004 to 0 9/2006

Gap Inc

Sold clothing items to a daily customer base of approximately 200, exceeding daily quotas with an average

of 45 sales.

Managed cashiering activities in areas of purchasing, returns, and exchanges, and enforced store policies.

Interfaced with vendors concerning pricing, availability, damaged product, buy-backs, and special orders

Provided office assistance to store manager and assistant managers regarding weekly and monthly reports,

such as, visit volume and customer service.

As a lead Sales Associate, orient and train new employees.

As women specialist instructed new product knowledge training sessions Supervised new employees

during incubation period.

EDUCATION

High School Diploma : College Preparatory Diploma, 2 002

Cedar Grove High School - E llenwood, G A

B.B.A Degree: Business Management, 2 007

University of West Georgia - C arrollton, G A

Coursework in Business, Management and Communications

CERTIFICATIONS

TIPS Certification

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