Customer Service Manager

LINDA PRYOR

*** ******** ***** ( Mebane, NC ***** ( 336-***-****(

************@*****.***

OBJECTIVE

Seeking a position in the capacity of administrative or office assistant

within a general business, office, or medical office environment, bringing

the following experience, skills, and attributes:

SUMMARY

Extensive experience working in general public and in offices. Interface

well with others at all levels including professionals, patients, children,

and students. Caring and hardworking with excellent interpersonal

communication, customer service, and office/administrative skills, willing

to learn any new task, and always seeking a challenge.

FUNCTIONAL SKILLS

Excels at multi-tasking in a fast-paced environment, working

quickly and accurately

under pressure to successfully complete projects within deadlines

and budget constraints.

Able to analyze complex and detailed material and solve problems.

Effective oral and written communication skills with strong

ability to compose and edit already written materials.

Superior telephone skills and phone etiquette with multi-line

phones

Remarkable customer service and data entry skills.

Diligent, detail-oriented, very professional; knowledgeable of

all office functions.

PROFESSIONAL EXPERIENCE

WALMART

Dec. 2010- Present

Customer Service/Customer Service Manager

Handling claims and returns, zoning the area, arranging

and organizing merchandise /supplies,

identifying shrink and damages, and ensuring a safe work

environment, identifying customers needs

Assisting with purchasing decisions, printing and faxing

needs, operates cash register, processing

Merchandise returns, refunds, exchange, and warranty

repairs, processing damaged and defective

Merchandise

XEROX/RIGHT SOURCE RX /SME

July. 2011- July. 2013

Customer Care Assistance

. Filled member's prescription; updated demographics; process claims;

process payments;

took inbound calls; assist supervisor with training

WELLPOINT, INC., RALEIGH, NC Nov. 2009 -

June. 2011

Customer Service/Call Center

. Took inbound calls; updated demographics information; handled

coordination of benefits calls;

enrolled members in various health plans.

. Responded to telephone inquiries and complaints using standard scripts

and procedures.

. Gathered information, researched/resolved inquiries and logged

customer calls.

. Communicated appropriate options for resolution in a timely manner.

. Informed customers about services available and assessed customer

needs.

. Provided functional guidance, training and assistance to lower level

staff.

. Provided assistance, training and troubleshooting support to lower

level staff.

. Scheduled work to ensure accurate phone coverage; monitored priority

of calls and shifted escalated calls to assure resolution to problems.

. Prepared standard reports to track workload, response time and quality

of input.

. Assisted in planning and implementing department goals and made

recommendations to management to improve efficiency and effectiveness.

. Handled member's claims as needed. Assist the member with their

billing inquires in a timely manner. All other duties as assigned.

PROGRESSIVE INTERVENTIONS Nov. 2008-

Nov.2009

Professional /Direct Service Para Employee

. Assisted adults with mental illness in daily living skills, working

towards their goals in Person Centered Plan.

. Educated them on illness symptoms, and medications.

. Maintained accurate documentation, attended monthly meetings/trainings

as needed.

LAB CORP Sept. 2008 - Feb

2009

Forensic Data Entry Operator

. Entered patient's information from the chain of custody.

. Researched incorrect information on the chain of custody.

. Worked with various departments in order to get samples entered in a

timely manner.

. Retrieved and entered information properly.

. Worked in Receiving; opened bags and scanned account numbers into the

system.

. Logged in home tray numbers and signed folders to co-workers to be

entered.

. Signed folders out for processing.

SNYDER TIRE Mar. 2008 - July 2008

National Account Department

. Responsible for billing, entered and processed invoices for various

tire brands for various tire companies.

. Downloaded invoices printed each day.

. Entered data into Manco and retrieved invoices as entered through the

company.

. Knowledge of operating systems and familiarity of company invoices.

. Fulfilled short deadlines that had to be met.

CUTLER & ASSOCIATES Oct. 2004 - May

2009

Telemarketer and Set up & Display Representative

. Answered multi-line phones.

. Set up appointments for associates and made outgoing calls to

associates for follow-up on appointments.

. Checked inventory in and out.

. Assisted and communicated with the public concerning information.

. Made sales, closed out and negotiated deals with consumers.

. Responsible for entering data into database.

. Performed general office duties daily; including faxing, filing, basic

cleaning and maintenance of the office, and handling all opened and

closed procedures.

. Commuted to consumer's homes and showed products.

. Completed paperwork, delivered product to consumer.

. Performed quality assurance checks to ensure equipment was in top

condition and consumer was satisfied.

THE PANTRY March 2001 - May 2002

Assistant Manager

. Responsible for managing employees.

. Opened and closed store, made deposits and ensured amounts were

correct.

. Responsible for bank deposits.

. Performed General Manager duties daily; including faxing, inventory

counts, and entered data into spreadsheets.

. Maintained drawer count for registers, answered numerous phone calls,

basic cleaning and maintenance of store, created employee schedules,

payroll.

WAL-MART June 1998 - June

2000

Customer Service Manager

. Managed cashiers.

. Customer service, maintaining safe drawer count for registers, and

covered cash register during breaks and employee leave.

EDUCATION

Western Alamance High School

Graduation date 1998

COMPUTER PROFICIENCIES

Advanced knowledge of Microsoft Office

Photoshop

Lotus Notes

Adobe Multimedia Suite

Manco

Advanced Internet Literacy

REFERENCES

Available upon request

Contact this candidate