Manager Customer Service
Resume:
Jason W. Toms
Resume
Dillsburg, PA 17019
*********@*******.***
Education:
M. Ed. Millersville University, Millersville, Pennsylvania, December 2004.
Masters of Education in Sports Management
B.S. Millersville University, Millersville, Pennsylvania, December 2002.
Bachelor of Science in Business Administration, Minor – Athletic Coaching
Professional Experience:
The SYGMA Network February 2008 – Present
Director of Transportation, Harrisburg, PA August 2011 - Present
Department Head of Transportation that includes over 200 associates including drivers, dispatchers, supervisors and
managers that serve chain restaurants in the Northeast and Mid-Atlantic regions. Responsible for managing
department P&L, working with customer requests and increasing backhaul program.
Transportation Manager, Harrisburg, PA February 2008 – August 2011
Managed daily operation of the Transportation Office. Responsibilities included managing key factor performance,
recruiting and hiring drivers and office staff and working with other departments on improving inventory shrink and
customer service.
Schneider National Inc. June 2006 – February 2008
Intermodal Team Leader, Carlisle, PA
Manager of intermodal hubs in New England and Mid-Atlantic regions. Responsibilities included driver management,
DOT compliance, payroll, coaching and mentoring of drivers and hourly associates and root cause analysis of service
failures.
FedEx Ground May 2005 – June 2006
Operations Manager, Hagerstown, MD
Manager of two shifts of package distribution. During my time at FedEx I was trained and ran loading and unloading
docks and the small package area.
Other Experience:
Millersville University
Graduate Assistant for Men’s Athletics August 2004 – December 2004
Duties included daily operations of the athletic office, Title IX comparison, game management, scheduling, comprising
a pamphlet for NCAA rules and regulations, and working with individual coaches in the department on administrative
issues.
Assistant Men’s Basketball Coach August 2002 – May 2004
Duties include recruiting, practice organization, on-the-floor coaching, promotions, scouting, film exchange, weight
training and conditioning, study hall and fundraising.
NCAA Sweet 16 team in 2003.
Training:
Public Speaking – Dale Carnegie, August 2008
Awards:
FedEx Operations Manager of the Month for November 2005.
Computer Programs:
Microsoft Office, Lotus Notes, AS400
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