Customer Service Sales

Joseph A Wright

859-***-**** (Cell)

*** *** **** *****

Dry Ridge, KY 41035

******.********@*****.***

Summary

I have 12 years of experience, including as an Aftermarket Sales and as a High-

Reach Operator in industries including Wholesale Trade-Durable Goods and Food

Stores.

Most recently, I have been working as an Aftermarket Sales Manager for Krauss-

Maffei Corporation which began February 2005 to May 2012. My experience with

Krauss-Maffei was not limited to aftermarket sales; I started in February 2005 as a

temporary in the shipping department. My attention to detail moved me out into the

production shop as parts management and later installation technician. This was

followed up by Krauss-Maffei's launch of an SAP inventory system which I took all

classes and due to my experience and agility with the system, I was promoted to

Aftermarket Sales and Repair Service manager.

I hold a GED General Education Degree (High School non-graduation degree) in

General from KY Board of Education.

Experience

Krauss-Maffei, Florence, KY

Feb. 2005 to May 2012

Aftermarket Sales

Sold goods for wholesalers or manufacturers to businesses or groups.

Recommended products to customers based on customer needs and interests.

Contacted regular and prospective customers to demonstrate products and solicit

orders. Estimated or quoted prices, credit terms, contract terms and delivery dates.

Provided on-going support after sales or contract is signed. Gave customers

product samples and catalogs. Developed and managed accounts. Attended trade

shows and conferences. Participated in key professional organizations and

societies. Arranged delivery and installation of products. Worked with delivery and

merchandise personnel to ensure customer service and satisfaction. Monitored

market conditions.

1

Schwan’s Food Company, KY

Sept. 01/2000 to July 01/2004

Management and High-Reach operator

Storage and retrieval of any and all frozen good to be shipped. I became the

backup shipping and receiving clerk as well as the backup lead within the first 18

months of employment. I became shift lead with direct reports and then went to the

role of acting supervisor for over 2 years.

Skills

• Experienced on Industrial Forklifts.

• Experience with Logistics operating systems

• Management experience with direct reports

• Experience with reading blueprints

• Experience scheduling expedited shipments both domestic and international.

• Experience with shipping and receiving clerical work

• Proficient in Microsoft Word, Excel and Powerpoint.

• Excellent problem solving skills

• Excellent interpersonal and customer service skills

• Excellent attention to detail and multi-tasking skills

Occupational licenses and certifications

Certificate: Forklift certification, Schwan's Foods, 2000; Kentucky

Education

Ky Board of Education, KY

GED General Education Degree ( High School non-graduation degree)

3

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