Customer Service Administrative Assistant

Gia Luna

San Diego, CA

***.********@*****.*** - 858-***-****

• Efficient and accurate • Exceptional patient care and interaction

• Excellent telephone etiquette • Medical terminology knowledge

• HIPPA compliant • Strong decision-making ability

WORK EXPERIENCE

Escalation Supervisor

NCO Financial Systems - Virginia Beach, VA - 2013 to Present

Handled escalated calls from customers

• Solved customer issues, questions and concerns

• Processed payments and set up payment arrangements

Sales Associate

MASTER TOOL REPAIR - Chesapeake, VA - 2012 to 2013

Provided friendly customer service at the counter and while taking sales calls.

• Trained new employees

Quality Control Specialist

PORTFOLIO RECOVERY ASSOCIATES - Norfolk, VA - 2010 to 2011

Monitored and evaluated employees to ensure company policy and procedures were being followed.

• Prepared training packages for employees and managers.

Insurance Verification Specialist

Managed Care Solutions - Virginia Beach, VA - 2009 to 2010

Entered new patient profiles into input software system.

• Provided friendly customer service at insurance registration counter.

• Verified patient data and billing information.

• Communicated with all customers and staff in a pleasant and professional manner.

Prior Authorization Coordinator

MEDIMPACT HEALTHCARE SYSTEMS - San Diego, CA - 2008 to 2009

Entered new patient profiles and prescriptions into input software system.

• Processed prior authorization forms based on certain health plan guidelines

• Communicated directly with doctors' offices via telephone, fax and email

• Verified patient data and billing information

• Strictly maintained customer and patient confidentiality.

• Communicated with all customers and staff in a pleasant and professional manner.

• Precisely processed third party prescriptions and managed adjudication review.

Customer Service Representative (temp-to-hire)

AEROTEK - San Diego, CA - 2007 to 2008

Processed prior authorization forms based on certain health plan guidelines

• Communicated directly with doctors' offices via telephone, fax and email

• Verified patient data and billing information

• Communicated with all customers and staff in a pleasant and professional manner.

• Precisely processed third party prescriptions and managed adjudication review.

Pharmacy Technician

PARK BLVD. PHARMACY - San Diego, CA - 2007 to 2007

Entered new patient profiles and prescriptions into medication input software system.

• Communicated directly with doctors' offices via telephone, fax and email.

• Provided friendly customer service at prescription drop-off and pick-up counters.

• Worked closely with pharmacists and used medication input software to safely and accurately dispense

medication.

• Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner.

• Verified patient data and billing information.

• Strictly maintained customer and patient confidentiality.

• Retrieved, counted and measured drugs and capped and uncapped vials and bottles.

• Promptly referred all doctors' calls and customers' medical questions to the pharmacist on duty

EDUCATION

Associate's in Medical Administrative Assistant

Fortis College - San Diego, CA

2013 to 2015

Certificate in Pharmacy Technician

Valley Career College

2006 to 2007

High School Diploma

Junipero Serra High School

1998 to 2002

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