Customer Service Manager

Veronika J. Waller

*** * ***** #**** *******, Ca. 92311 760-***-**** **************@*****.***

My interest is in your position Job Announcement Number: WENAFET12801470

Job Title: Administrative Assistant (CYS)

I am outgoing, spontaneous, ambitious, and looking forward to working in a fast pace environment. I am interested in this position because I

have over 5 years’ experience preparing income taxes, office management, and assisting with other financial needs. In addition, I have over 18

years’ experience working with children in the private and public school sector. I am very excited about the opportunity to interview with you. I

look forward to your response and consideration for this employment opportunity.

Educational Background:

09/2012- Present California State University Bakersfield- Child, Adolescence, and Family Studies (major).

09/2008-06/2010 Cerro Coso Community College 6 Paralegal Studies Units and 3 Infant Development

Units Completed Child development Supervision and Paralegal Research and Writing II.

08/2002-06/2006 Los Angeles Southwest College AA Liberal Studies and an AS Psychology

Employment History:

03/2012-Present Department of Defense (Fort Irwin)- Assist the Nutritionist with CDC and FCC USDA

requirements, Compiles and reviews past experience factors (e.g., holiday seasons, etc.), present trends

Obtains budget input from each branch; considers probable cost of meals to be served in the hospital

for the next year. Recommends budget needs to Chief, Nutrition Care Division for approval, adjustment

and submission to Resource Management Division. Receives fund allocation. Monitors costs,

expenditures and funds allocated. Prepares budget reports reflecting status of funds, etc. Coordinates

budget matters internally and externally as required.

Child and Youth Program Assistant (CYPA) - Maintains control of and accounts for whereabouts and

safety of children and youth. Plans, coordinates, and conducts activities for program participants based

on observed needs of individual children/youth. Implements activities and special events that meet the

physical, social, emotional and cognitive needs of children and youth. Establishes a program

environment that sustains participant interest and promotes positive interactions with other children,

youth and adults. Helps prepare, arrange, and maintain indoor and outdoor activity areas and materials

to accommodate daily schedule. Reviews, provides input to, and implements schedules and activity

plans. Demonstrates, instructs, leads and facilitates planned and spontaneous program activities. Sets

up displays and bulletin boards. Interacts with children and youth using approved child guidance and

youth development techniques. Interacts professionally with staff members, parents, and the

Command. Participates in conferences with parents and staff. Briefs other employees and parents.

Supervises children and youth during daily schedule of indoor and outdoor activities, on field trips,

outings and special events. Promotes and models safety, fitness, health and nutrition practices. Notifies

supervisor on health, fire, and safety compliance concerns. Helps arrange for/serve appropriate

snacks/meals where applicable. Explains and models program guidance, procedures, policies and

directives to entry and skill level staff. Models appropriate behaviors and techniques for working with

children/youth. Observes program participants for signs that may indicate illness, abuse or neglect and

reports as directed. Notes special instructions provided by parents. Ensures children and youth (as

applicable) depart with authorized person according to written parental instruction. Participates in

program evaluation using designated instruments such as programmatic rating scales, risk assessment

tools (as required) self-inspection materials and national accreditation tools. Assists In achieving and

maintaining DoD/Army certification and national accreditation or Army equivalent. Provides

care/supervision, oversight, and accountability for program participants in compliance with DoD, Army

and local policies, guidance, and standards. Completes designated training requirements and tracks and

records completed training on own Individual Development Plan (IDP). Inventories equipment on a

recurring basis and recommends replenishing damaged, missing, and depleted supplies. Secures

supplies, equipment, and facilities. Collects, maintains and reports program participation data. Performs

other related duties as assigned.

04/2010-05/2010 United States Census Bureau Enumerator- Involved interviewing and conducting

quality control. Received assignments to locate housing units and conduct interviews with respondents,

explaining the purpose of the census and recording data on questionnaires. Conduct quality control

operations at selected addresses in a predetermined geographic area, participating in re-interview a on

a sample of the work completed, the production enumerators to insure procedures were correctly

followed and accurate data was collected. Quality control involved locating and visiting housing units,

conducting interviews with occupants and others, explaining the purpose of the visit, and collecting

necessary information.

02/2010-03/16/2011 Leaps and Bounds Preschool Teacher- Implement and develop developmentally

age appropriate curriculum to children 3-5, ensure an safe and clean environment, and promote a

healthy nutrition to enhance the growth and development of young children. Our vast focus is on the

preparation of our children for Kindergarten education.

08/2009-10/2009 Check and Go Customer Service Representative- Provided assistance to the Store

Manager in the areas of operations and administration of a Check 'n Go location. Experience in payday

loans, car title loans, verifying funds, courtesy calls, collection calls, processing western unions, money

orders, bill payer services, bank deposits, auditing, balancing checkbook, and cash handling . The CSR

assists the Store Manager in the areas of growth, marketing, customer service and administrative

functions.

10/2008-02/2009 County of Kern Eligibility Worker- Interview and investigate applicants and recipients

to determine eligibility for use of social programs and agency resources. Duties include recording and

evaluating personal and financial data obtained from individuals; initiating procedures to grant, modify,

deny, or terminate eligibility for various aid programs; authorizing grant amounts; and preparing

reports. Workers generally receive specialized training and case managers of 100- 600 recipients.

06/2009-09/2009 Immanuel Christian Child Development Center Teacher- Preschool teacher in

classroom setting of 12 students, in which age appropriate curriculum and Christian values were strongly

emphasized. Curriculum, health and safety, and nutrition, and the preparation thereof, provided a

readiness program for student’s entrance into Kindergarten. Students ages were 04-05 years old

08/1996-06/2007 Long Beach Unified school District

Special Education Classroom Aide Assisted teachers in public school setting with students that were

developmentally disabled. The students possessed a variety of physical, mental, and behavioral

challenges. Our goal was to help the students meet their Individualized Educational Plans (IEP), set by

teachers, counselors, and regional center representatives. The ages of the students were 05-21 years

old. Participate in the care and instruction of enrolled participants.

College Student Aide Drill, tutor, work with, or oversee the activities of enrolled participants. Assist in

preparations for a lesson by setting out materials, arranging displays, preparing special materials,

bulletin boards, laying out, measuring, cutting, duplicating, arranging, supplies or materials, arranging

furniture, etc. Support classroom activities by routine clerical and manual duties such as: typing, sorting,

filing, keep accurate records, set up and maintain file folders, record or enter data such as attendance,

collect milk or stamp money, fill out permission slips for field trips, distribute and collect students' work,

maintain student work folders, record grades, process teacher requests for textbooks, supplies,

equipment, and audio visual displays. Fill out forms, check off sheets, or similar documents; assist

parents or students with completing such documents. Help children develop habits related to personal

cleanliness, physical fitness, safety at home, school, and in the community. Observe, monitor, and

inform teacher of observations regarding significant student behavior, such as: behavioral patterns,

problems or conditions, listening and language skills, etc. Assist in enforcing safety and disciplinary rules

in class and on the school grounds. Assist in maintaining science centers, picture files, and bulletin

boards. Take inventory, or conduct surveys and count or tally enumerated items. Learn to operate a

variety of office or classroom equipment such as photocopy machines, video cassette recorder, image

projectors, adding or calculating devices, PC or computer terminal and related software, laminator,

telephone, typewriter, etc. Participate in the maintenance of a clean, healthy, safe environment.

Administer first aid or necessary physical assistance to ill or distressed students.

Staff Assistant is currently known as A School Safety/Security Specialist, working from the Security and

Emergency Preparedness Branch, is in the field and on the streets in a vehicle or on foot in the

community, observing and talking to students, detecting suspicious student behavior and keeping order

among students. In this role an incumbent is working independently and usually on his/her own. School

Safety/Security Specialist, driving or riding in a truancy van, are patrolling specified community locations

to prevent disorderly behavior or picking up suspended or truant students to transport them from a

school to the truancy center or to home. An incumbent attempts to gain the trust and confidence of

students and advises them on the observance of school procedures and rules. An incumbent becomes

knowledgeable of student behavior and attitudes and familiarizes him/herself with individual students,

taking preventive action against disruptive or illegal acts and promoting safe student practices.

Knowledge of Multi-cultural community and specific ethnic populations. Keeping logs and records.

Provisions of the Education Code and Penal Code regarding child abuse, controlled substances, loitering,

truancy, alcohol and search and seizure. Adolescent behavior (individual and groups, interests and

attitudes) and child development. Geography and location of District schools and sites. Safety rules and

procedures to be observed by students. Standards of courtesy and behavior expected of students.

Vocabulary and usage of terms common to youth.

10/2004-06/2007 Community Payday Advance Assistant Branch Manager- Sales and Marketing, up-

sales in product and services, payday advances, load prepaid, phone cards, bill payer, accounts payable,

accounts receivable, balancing checkbook, auditing branch, cash handling, bank deposits, and opening/

closing procedures. Operating Cashwise software viva windows, create mailers, pamphlets, and

documents for delinquent accounts, Small claims filings, court attendance, processed documentations

for attaching /garnishing wages. Prepared taxes, during tax season, specializing in refund anticipation

loans (RAL).

06/1999-09/2002 California Budget Finance/ QC Financial Branch Manager/Asst. MGT./ CSR-

Mandatory auditing of branch to comply with Department of Corporations, federal, state and Standard

Operating Procedures. Ensure all documentations were in compliance with guidelines set by the

agencies as stated above. Collections items such as: insufficient funds (NSF's), Automatic Clearing House

(ACH), Stopped Payments, and Closed Accounts. Calculate and submit time cards, create work

schedules, customer service skills, operated Financial software systems (FSS), balance checkbook,

interpret and submit closing reports (Daily, monthly, weekly, yearly), and bank deposits. Prepared taxes,

during tax season, specializing in refund anticipation loans (RAL).

Languages:

Studied four years of conversational Spanish.

Contact this candidate