Customer Service Manager

Crystal L. Myers

**** ***** ******* ****

Unit **1

Raleigh, NC 27616

919-***-**** cell

****************@*****.***

Objective: To obtain a position utilizing my strengths in business, office administration, customer

service, data entry, and computer knowledge.

Skills: Self motivated, goal oriented, team player, great personality, and assertive. Major strengths

in Planning, problem solving, attention to detail, strong communication and good customer service

skills, organizing complex Projects, defining project priorities, and delegating tasks. Knowledgeable

of and trained in usage of office machines, filing system And administrative protocol. Computer

literate in MS Word, Excel, MS Outlook, Windows, PowerPoint, Quickbooks, Adobe Acrobat, Adobe

Reader, Viper, Delrina Form Flow, Ascent, Paper Flow, and General Office Technology.

Experience:

08/2012-Current CVS Caremark/ Silverscript Insurance Company – Raleigh, NC

ustomer Assistance - Worked with company systems such as Live Support and diligently completed all assigned

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tasks, working overtime as needed.

Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure

resolution of product/service complaints and ensure customer satisfaction.

ustomer Service - Researched, calmly and rapidly resolved client conflicts to prevent loss of key accounts. I provided

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customer service for an average of 108 calls per day, answering customer inquiries, solving problems, and providing

new product information. I also assisted members with inquires on medicare part d, deductibles, premium/premium

billing, prior authorizations, coverage gaps, and coverage determination.

04/2011-08/05/2011Case Manager Assistant

G4S Compliance/Investigations

Raleigh, NC

Case Manager Assistants accept new assignments from clients, effectively identify the objectives, and define the

investigative plan to complete the objectives on a daily basis. The Case Manager Assistant orchestrates communication

among all involved parties to ensure the investigation is conducted within standard operating procedures, and acts as a

floater for Case Managers as needed. The perfect candidate will have the ability to remain highly productive in a

changing environment, possess strong attention to detail, and have excellent organizational skills.

01/25-2/26/2010 Document Scanning Specialist

Nesco Resources/ ACS

Cary, NC

Prepared documents for processing in a high-speed scanner by removing fasteners, repairing damage, and affixing

small slips of paper to larger sheets. May be required to provide data entry and verification support to a task, project or

contract by operating data entry equipment. An entry-level clerical support position. Worked under immediate

supervision and work was closely checked. Position required extended periods of repetitive motion. Verified work to

ensure accuracy and completeness. Record, post, log, enter, and/or updates information or data. Creates and maintains

files. Provided office support as necessary. Used PC, optical scanner, typewriter, calculator and other office equipment.

04/2008-07/2008 Document Mgt. Specialist/ Protocol Assistant

RCS Corporation ( Army Research Office)

RTP, NC 27703

Performed importing, scanning, cleanup, and retrieval of documents as required. Scanned document images to create

the official document in the Electronic Document Management System. Validate documents scanned into the Electronic

Document Mgt. System by other Document Mgt. Specialists, and ensures that all of the pages are readable and in the

correct order. I also ensure that all ARO customers who visit the Documentation Center receive any and all requested

assistance, or contact the chief, IMD for guidance. As the Protocol Assistant, I monitor new proposals received that are

flagged as involving Animal or Human research. I will work with the Principle Investigator to insure all protocol

documents are received within the allotted time frame. I also work with the (PI) involving problems associated with

obtaining complete and correct protocol documents. Maintains a log of all protocol actions related to each respective

proposal, insuring that all suspense’s are met.

09/2007-01/2008 Data Entry/ Mail Clerk

Atlantic Staffing (Med Assist) Durham, NC 27713

Operates keyboard or other data entry device to enter data into computer and following format displayed on screen.

Compares data entered with source documents, or re-enters data in verification format on screen to detect errors.

Compiles, sorts, and verifies accuracy of data to be entered and may keep a record of work completed. Sorts incoming

mail for distribution and dispatches outgoing mail. Examined outgoing mail for appearance and seals envelopes by

hand or machine. Signed for and distributed UPS/FedEx or similarly delivered packages. Fold letters, distribute, collect,

and weigh mail to determine that postage is correct. Keep records of registered mail using addressing machine.

Receives callers at establishment, determines nature of business, and directs callers’ proper destination. Operate PBX

telephone console to receive incoming messages. Performs a variety of clerical duties.

01/2005-01/2006 Document Imaging Specialist

Confidential Records Mgt, New Bern, NC 28562

Scanned records into a database for clients and published the information onto compact disks. Inserted material to be

filmed in document folders and file folders for processing according to index codes and filming priority schedules.

07/1997-11/2004 Administration

Specialist/ Supply Clerk

U.S. Army, Fort Riley, KS/ Fort Jackson, SC-

Performed administrative, clerical, and typing tasks. Served as support staff to administrative and management service

officer. Maintained office calendar to coordinate work flow and meetings. Maintained confidentiality in all aspects of

client, staff and agency information. Compiled and maintained stock and warehouse records in relation to receipt,

storage, and distribution of material and supplies. Issued and maintained equipment accurate records and parts. Stored

incoming supplies and equipment according to policy and procedures utilizing national stock numbers. Followed military

orders and established standards. Processed authorized requests and turn-in-documents at direct support level through

warehousing section. Performed accounting and sales functions in self-service supply. Computed, established, and

directed modification to authorized stock levels. Served my country well as an honorable discharged soldier.

Education:

Durham Technical College

Durham, NC Business Administration

Craven Community College New Bern, NC

Business Administration

New Bern High School New Bern, NC

High School Graduate

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