Customer Service Management
Resume:
*****, ***** ***. ****** **, V*t*A*
********.********@*****.***
LAWRENCE DESHIELD
OBJECTIVE
To obtain a position as a Warehouse Supervisor that offers both personal
and professional growth.
SUMMARY OF QUALIFICATIONS
Organized, Team-player, multitask, Vast knowledge of Microsoft Offices,
High energetic, hardworking,
Able to do heavy lifting, Proven track records, Self motivated, Reliable,
Flexible,lead hand and Production skills for 7 years.
Positive attitude, Excellent Oral and Written English, Practical and
Efficient Techniques and excellent Computer skills and Operations.
7 years of Shipping and Receiving Orders productions/ warehousing with
professional forklift certification,
cutting, sorting wood products, manufacturing services AND TRUCK DRIVER/
FORKLIFT LICENSE OPERATOR.
WORK OF EXPERIENCE
2010-2014- Heartwood Distributor Limited, PortKells BC
Warehouse Supervisor is responsible for the direct management and
handling of all warehousing and distribution functions at the
organization's
warehouse facilities. This includes accountability for inbound and outbound
freight, as well as adherence to legislative, safety, and organizational
policies
and procedures. The Warehouse Supervisor will accomplish effective
logistical
oversight through strong leadership and decision-making skills.
Inventory System Duties :
Assist with ongoing development of the inventory control system.
Input all existing inventory items and new items as received.
General warehouse maintenance, restock inventory and installations of
materials.
Order received, order packing, transporting and inventory control systems.
Warehouse Duties :
Shipping and receiving of inventory for staging projects,Manage the
receiving, shipping, handling, distribution, and storage of all
freight, product, and supplies that come in and out of corporate
warehouses.
. Ensure all production orders are shipped to customers in a timely manner
in adherence to delivery schedules.
. Communicate all delays or variances in inbound/outbound freight to
theappropriate parties.
. Maintain strict control over inventory levels in order to meet internal
and external demand of product.
Shipping:
scan items out to projects
pack items for transport
label and flag orders
ensure all items required are shipped to the projects
Receiving:
scan items in from wrapped projects
unpack returned items
determine and document condition of items upon return
determine if repair may be needed
coordinate repair if needed
Other shipping and receiving
Shipping :
determine and document condition of items prior to shipment
pack items for transport
Receiving:
ensure all pieces are delivered and document condition of items/cartons
unpack items
Warehouse Maintenance :
restock inventory as returned from rental
maintain organized, safe and user friendly storage systems
maintain cleanliness of warehouse area
replenish warehouse expendables etc. as needed
Professional machine operator and hardworking and safety measures.
Warehouse Development:
aid in warehouse organization and coordination development
aid in policies and procedures development
implement policies and procedures
warehouse personnel training and supervision
Swamping :
. Assisting movers with off loading and loading trucks when required.
. Assisting drivers with the move in and move out of items at the staging
location
. General warehouse maintenance
Computers for School, CFS 2009-2011, Burnaby, BC
Maximized sales opportunities with every customer by using current selling
techniques and company programs.
. selling of technology services and supports a selling culture in order to
achieve current goals and targets.
.Arranged service appointments, performed computer upgrades, repairs and
setups and follows up with customers.
.Ensured high quality execution of all technology services to minimize
rework.
.Effectively resolves customer concerns and escalates to management when
appropriate.
.Performed follow up calls to solicit feedback on sales, promote additional
products and services where applicable.
.Facilitated repairs to be done by the Warranty Depot or third party repair
facilities to ensure satisfactory customer service standard.
.Provided coverage and assistance in the technology department where
business needs require and as associate training supports.
.Understood and adheres to all privacy and information management policies
and procedures.
.Properly secures company and customer assets and physical inventory and
follows all loss prevention procedures.
.Identified and communicated suggestions for improvements in all areas of
business.
.Maintained general cleanliness of all tech room and workstations as
assigned, according to company standards.
.Maintained a safe working environment and follows all company protocols
for safety and is required to report any unsafe working conditions
.Advanced PC hardware and software knowledge; A+ certification
Technical skills:
First AID CERTIFICATION AND GOOD MANAGEMENT PROFESSION
Customer Focus
Communication
Energy & Stress
Team Work
Quality Orientation
Time Management
Adaptability/ Flexibility
Creative and Innovative Thinking
Decision Making and Judgement
Planning and Organizing
Problem Solving
Result Focus
Accountability and Dependability
Ethics and Integrity
Mediating and Negotiating
Providing Consultation
Leadership
Coaching and Mentoring
Staff Management
Enforcing Laws, Rules and Regulations
Mathematical Reasoning,Development and Continual Learning
EDUCATION
2014 New Westminster Training Center,
Training of supervisor leadership in Production Management and office
Administration
2007-2008 Career Development Institute, Burnaby, B.C
Diploma In Computer hardware and Network
Awards of Administration and Computer Support
EXTRACURRICULAR ACTIVITIES
Soccer, Table Tennis, Swimming, Volleyball, Basketball, Pools, Camping,
Dancing, Hunting.
LANGUAGES
English and French
REFERENCES
Upon Request
Contact this candidate