Customer Service Manager

MICHELL E N OVIELLO

*** ***** **** • STATEN ISLAND, NY 10314 • 917-***-****

*********@*******.***

OBJECTIVE

Dedicated and focused Office Manager who excels at prioritizing, completing multiple tasks simultaneously

and following through to achieve project goals. Seeking a role of increased responsibility and authority.

Adept at managing multiple projects with ease using expert time management methods.

SKILLS

• Legal administrative support

• Excellent multitasking and verbal/written communication abilities.

• Highly organized and detail oriented.

• Meticulous attention to detail

• Strong interpersonal skills

• Knowledgeable in Microsoft Office Suite

• Experience with Quick Books software

EMPLOYMENT HISTORY

Legal World Interpreting New York, NY

Office Manager 2010 Present

• Responsible for scheduling Interpreters and Translators as requested by Law Firms and Insurance

companies in the Tri State area and Nationwide.

• Responsible for the acquisition of new accounts and clients

• Oversee collections and insure accounts are settled in a timely manner

Accounts Payable for independent contractors.

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Legal World Interpreting New York, NY

Accounts Receivable/Payable Manager 2005 – 2010

• Manage collection activities, sending follow up inquiries in addition to negotiating with past due accounts

• Manage cash receipts and refer accounts to collection agencies

• Responsible for maintaining accurate records

• Implemented processes to improve securing prompt and regular collections

• Coordinated approval processes of all accounts payable invoices

Plaza Auto Mall Acura of Brooklyn Brooklyn, NY

Automotive Sales Representative 2001 2005

• Ensure customers were well informed and educated

• Providing assurance in purchase decision.

• Respond to Internet inquiries

Accomplishments:

• Awarded Acura Gold Member in Top Volume Sales 2003

Brooklyn, NY

Dial Car Incorporated

Operations Shift Manager 1997 2001

Responsible for overseeing and managing customer service operations of a large metropolitan corporate car

service.

Responsibilities:

● Staff scheduling

● Conduct employee performance reviews

● New employee training and orientation

● Cross train employees who change operations positions

● Handle customer calls that require special attention as needed by customer service

representatives

● Monitor calls to reservation ratios to meet production objectives and ensure customer satisfaction

Dial Car Incorporated Brooklyn, NY

Customer Service Representative 1990 1997

Responsibilities:

● Accept high volumes of customer calls and reservations/bookings via customized reservation and

dispatch system

● Dispatch customer reservations as geographically appropriate to more than 400 drivers

● Coordinate special group reservations requests for corporate customers

● Confirm flight arrivals/departures and customer reservations to reduce cancellations and ensure

timely service to customers

Education

Sheepshead Bay High School 1988 1991

New York Career Institute 2008 2011

Court Reporting

REFERENCES AVAILABLE ON REQUEST

Contact this candidate