Manager Customer Service
Resume:
DIPAK DATTANI
** ****** ***** *******, **. *****
************@*******.***
Diverse, experienced, and successful General Manager with proven ability to effectively manage
personnel, projects, and operations. Exceptional track record with staff recruiting, development,
and advancement. Proficient in cost reductions, streamlining operations, problem solving, and
solution implementation under tight deadlines throughout numerous classes of trade and points
of distribution.
PROFESSIONAL EXPERIENCE / SELECTED ACHIEVEMENTS
WIS International – April 2010 – Present
Operational Trainer
• Reported directly to the Divisional Vice President.
• Trained underperforming Area Managers and also newly hired Inventory Managers.
• Developed underperforming dedicated teams for dedicated accounts.
• Travel extensively in the Division which consists of 31 offices spread across 15 States.
Area Manager
• Developed one of the most profitable offices in the North East with revenue in excess of $1 million.
• Increased office gross margin percentage from 0.7 to 28.3 in a year.
• Managed a team of 50+ associates, 1 manager and 3 supervisors.
• Hired, developed, and monitored subordinate managers and associates.
• Monthly P&L Review and Analysis.
• Prepared monthly revenue and profit Forecasts.
Inventory Manager
• Customer Service.
• Conducted third-party inventories at customer’s facilities.
• Coordinated reporting, auditing and efficient count procedures with customer’s Loss Prevention
Management.
• Determine staffing needs necessary to maximize profits while executing the counts within the
designated timeframe.
• Selected Customers include: Target, BJ’s, Lowe’s, Victoria Secret, American Eagle, Bath & Body
works, Polo, Jos A Bank, Reebok, New York & Company, Aeropostale, Acme, Superfresh, Pathmark
and Shoprite.
D & P Petroleum, LLC – October 2004 to October 2009
Managing Partner
• Managed and operated a Gas Station with a C- store and four service bays.
• Expanded the customer base by attracting new customers and capitalizing on existing relationships.
• Monitored competitor’s pricing daily to remain profitable and competitive.
• Increased profitability by identifying expanded business opportunities.
• Successfully attracted smaller Regional and local account opportunities.
Rose Hotels – March 2002 to September 2004
Assistant General Manager
• Staffing and developing for all departments of the Business.
• Customer satisfaction was the primary Goal.
• Revenue forecasts and analysis.
• Scheduling of staff and supervisors.
TECHNICAL SKILLS / MANAGEMENT STYLE
• Microsoft applications including: Word, Excel, PowerPoint, and Outlook.
• Hands-on executive capable of efficiently managing all levels of budgets.
• Highly personable, persuasive, and professional in interaction with all levels of management.
• Exceptionally strong analytical, written, verbal and relationship building skills.
EDUCATION
MBA Marketing – University of Findlay
Bachelors in Commerce Marketing – M S University
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