Customer Service Sales

Thomas Hudon ********@****.***

**** ****** ** ********* ****** 702-***-****

Summary of Qualifications

Results-oriented professional with a verifiable record of generating sustained profitability for businesses in a variety of different industries. Experienced to dramatically improve operations, management, inventory control, purchasing, employee morale, lack of operating controls, and leadership. Acknowledged for integrity, a solid work ethic, and the ability to consistently recognize new market trends. Leads with a solution-focused attitude and recognized as a competent decision-maker to identify, analyze, and execute on business opportunities.

Areas of Strength:

Strategic Planning

Leadership

Team-Building

Employee training

Staff Development

Business Turnaround

Vendor Negotiations

Finance and Insurance

Streamlining Operations

Profitability Improvement

Professional Experience

Sunkist Graphics Henderson Nevada

Owner / Director of Operations Jan 1997 Feb 2014

Led a dramatic turnaround of this graphics company. Streamlined all departments with cost controls to maximize profit potential. Implemented processes that focused on improving quality as well as employee training and retention

* Restructured a money losing operation, with negative cash flow, into a positive unit that generates profits; grew company from less than $1.9M in 1996 to $3M in 1997 to well over $8M for the last decade.

* Established department goals, authorized expenditures and payroll changes, and implemented policies.

* Directed training of all personnel to reduce production errors while ensuring the highest quality output.

* Earned clients by developing relationships in Gaming industry and by meeting committed delivery dates.

Wet-n-Wild Las Vegas Nevada

Director of Food and Beverage 1991 1997

Reduced overall costs/revenue ratio by training the staff on inventory management and process-oriented operations. Managed F&B Department, scheduled staff, provided payroll forecasts, and reviewed purchase orders. Developed new F&B programs.

* Responsibilities included Food & Beverage department for 7-10K park visitors daily and catering events.

* Trained new employees and conducted detailed evaluations to assess training and their performance.

* Managed/supervised overall operations, including management personnel and all aspects of catering.

* Additional day-to-day tasks included: budget control, inventory, event planning, sales projections, training, forecast of payroll versus revenue.After first year restructured operations, which resulted in records sales of over $6MM in just 4 months.

Comstock Hotel & Casino Reno Nevada

Director of Food and Beverage 1989 – 1991

Managed entire F&B staff. Additionally, hired, trained, evaluated, and mentored staff. Provided leadership, positive reinforcement, and feedback, which staff responded to by increasing productivity with a very low turnover in personnel.

Provided leadership by analyzing sales data and problem identification – improved financial functions, employee relationships, and lack of controls to drive annual sales to over $6MM.Customer service improvements responsible for increase in revenues, customer loyalty.High volume coffee shop, 300 seats featuring a $5.99 1 lb New York steak which averaged 1200 covers during the week, as high as 1800 covers on the weekend. Gourmet Italian and Chinese restaurants seating for 100 each.

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