Customer Service Sales
Resume:
PHAEDRA SHANELL KELLY
LANCASTER, CA 93534
**********@***.***
OBJECTIVE
To fully utilize my organizational, strong work ethic, and team oriented personality in a professional
business environment.
QUALIFICATIONS
Ability to work independently and with minimal supervision as well as part of a team. Strong organizational
skills operate efficiently in an environment of frequent interruptions/distractions. Establish and maintain
professional working relationships with staff and the public.
WORK EXPERIENCE
DATA ENTRY ADMINSTRATOR
NATIONAL UNIVERSAL DISTRIBUTORS Santa Clarita, CA
May 2011 – September 2011
Entered established customer video sales orders in the company system MAS90.Worked closely with the
sales team, warehouse supervisor and warehouse team. Issued returned authorizations per customer request
with prior arrival from supervisor. Setup weekly new release spreadsheets for items releasing. Emailed
customer new release list once approved. Emailed customer tracking info of orders and call tag information.
DATA ENTRY / CUSTOMER SERVICE
ZERO TOLERANCE ENTERTAINMENT – Canoga Park, CA
March 2007 – May 2011
Entered established customer video sales orders in the company system Prophet21.Worked closely with the
owners, sales team, warehouse supervisor and warehouse team. Issued returned authorizations per customer
request with prior arrival from supervisor. Setup monthly new release automatic shipments for items
releasing for month. Emailed customer new release list once approved. Emailed customer tracking info of
orders as to when will ship or have shipped. Helped sales team with sales calls. Help setup items for
different mixes. Helped with new talent that is looking to get into the industry.
DATA ENTRY / CUSTOMER SERVICE
INTERNATIONAL VIDEO DISTRIBUTORS Van Nuys, CA
April 2003 March 2007
Entered established customer daily video sales orders in the company system Prophet21.Worked closely
with the owners that were based out of the corporate office in New Jersey, sales team, office manager and
warehouse team. Issued returned authorizations per customer request with prior arrival from supervisor.
Entered customer orders for new release automatic shipments for items releasing for the week. Emailed
customer new release list once approved. Emailed customer tracking info of orders as to when will ship or
have shipped. Helped sales team with sales calls. Entered new movie titles, actors in the Federal keepsafe
under the 2257 law.
CUSTOMER SERVICE REP
P.D.I. – Pacoima, CA
September 2001 – April 2003
Worked in an inbound call center that processed orders from the TV infomercials. Informing customers as
to when their order have shipped or will ship. Change customer order per request, cancelling orders. Issuing
tracking info and issued call tags.
CUSTOMER SERVICE REP
SKECHERS – Simi Valley, CA
June 1998 – August 2001
Worked in an inbound call center that processed orders from internet, mail or call in. Informed customer of
order status, shipping info. Issued call tags per customer request due to wrong item sent, place new order for
correct item. Setup new customers in the system.
INVENTORY SPECIALIST
WASHINGTON INVENTORY SERVICES – Mission Hills, CA
February 1997 – June 1998
Inventoried major and small department stores merchandise using 10 key by touch. Recounted areas where
there were quantity discrepancies.
SKILLS
Quick books, Prophet21,typing 35 45 wpm, email, internet research, 10 key by touch, multi line telephone,
faxing, copying. Work well with others. Very capable of multi tasking. Work hard at any assignment that is
assigned to me.
EDUCATION
CRENSHAW HIGH SCHOOL – Los Angeles, CA
Graduated 1987 – General Studies
WEBSTER CAREER COLLEGE – Long Beach, CA
Graduated 1991
Word Processing Specialist
General Office
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