Customer Service Supervisor

Megan

Sheridan

(preferred name: Morgan

Sheridan)

**** ***** *** ***** - *********** Minnesota - 55431

Cell: 612-***-****

email: ******.*.********@*****.***

Has experience handling confidential information in a safe manner.

Understands the responsibility of handling confidential information

delicately and with tact. Has experience with computers. Works well in both

group and independent environments.

Has experience in the customer service field which involves speaking

with customers to resolve any issues they may have with a product,

receiving money and making change, problem solving in situations where a

customer is dissatisfied and ensuring that a customer's visit is both

friendly and a positive experience. This includes face-to-face and over the

phone.

Summary of Qualifications

Understands the behavior expected of them in a workplace as well as

has a good understanding of personal etiquette and how they should carry

themselves around not only their supervisors and coworkers but customers as

well.

Is also proficient with programs such as Word, Excel and Powerpoint

and their counterparts. Can type accurately at a rate of 77 words per

minute.

They have a great deal of patience and are good at handling people

when they are upset or unhappy with either something that is occurring in

their life or with their product. They have great problem solving skills

and are able to think quickly on their feet to resolve any issues that may

arise to the guest's satisfaction.

They also understand when it is appropriate to ask for help when they

are stuck. They are also more than willing to provide help to others if

they can do so.

They work hard and are dedicated to whatever task may be given to

them and try to complete said tasks in a timely and efficient manner. Doing

their job accurately often takes precedence over getting it done quickly,

however they are usually able to do both in most given situations.

They take direction well and are able to do what they are assigned to

do.

They are friendly and more than willing to establish positive

connections with those that they work and interact with.

They are a good motivator when it comes to assisting their coworkers

and are good at organizing groups of people.

They are an innovative thinker and are capable of assessing a

situation from a logical rather than emotional stand-point to better solve

any issues that may arise.

References

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Target

Employment Dates: August 2010 - October 2011

Phone: 612-***-****

Supervisor: Kelli

Position: Team Member

May we contact this employer? Yes

Duties:

Food service, preparing dishes quickly and accurately to comply with

company guidelines, customer assistance, receiving money and giving change

accurately, problem solving with dissatisfied customers, helping customers

find the items that they wanted

CVS/ Pharmacy

Employment Dates: January 2012 - April 2013

Phone: 952-***-****

Supervisor: Justin Bratten

Position: Team Member

May we contact this employer? Yes

Duties:

Customer assistance via face-to-face interactions and via telephone,

receiving money and giving change accurately, problem solving with

dissatisfied customers, helping customers find the items that they wanted,

keeping the store clean and organized, taking in person and phone orders

for items (such as photo orders or specific products)

APAC/NCO

Employment dates: May 2013 - November 2013

Phone: 612-***-****

Supervisor: Justin Solis

Position: Advisor

May we contact this employer?: Yes.

Duties:

For the Apple client: Customer assistance via telephone

communication, managing customer information in a confidential manner,

working alongside coworkers to solve issues, product troubleshooting,

setting up appointments for the customer, setting up repairs for the

customer, providing a variety of extensive knowledge to resolve issues,

problem solving, promoting protection plans for customer's devices,

independently resolving customer issues in a friendly, timely and efficient

manner, using a variety of sources to do research to help resolve issues.

For the Best Buy client: Customer assistance via telephone

communication, managing customer information in a confidential manner,

working alongside coworkers to solve issues, providing a variety of

extensive knowledge to resolve issues, problem solving, ndependently

resolving customer issues in a friendly, timely and efficient manner, using

a variety of sources to do research to help resolve issues.

Business References

Chris Stone, Supervisor 612-***-****

Justin Solis, Trainer 612-***-****

Tom Zempel 612-***-****

Personal References

Tony Palmer 612-***-****

Erin Kelly 763-***-****

Ashley Novitsky 612-***-****

Kelly Sauceman 612-***-****

Barb Swanson 612-***-****

Contact this candidate