Customer Service Sales

Guarionex Enrique Montas ** B Rock Street, Winsted, CT 06098

***********@*****.*** 860-***-****

Objective It is my objective to utilize my customer service as well as

bilingual skills to provide a better customer service experience for the

people that you serve.

Experience Footwear Sales Lead Dick's Sporting Goods, Canton, CT October

2011 - Present Supervisor: Kelly Birden Duties: Implementing, the

merchandise presentation standards and signage of the footwear department

to meet Company standards and maximize profits. Supporting Company

standards of selling and customer service. Assisting the store management

team with general supervision in the store in accordance with Company

policies and procedures including opening and closing the store and front

end coverage as assigned. Complying with cash office procedures and

preparing deposits and balancing cashiers Compliance to loss prevention

standards and audit requirements Answered questions regarding store and

products, while maintaining knowledge of current sales and store

promotions. Described product to customers and accurately explained

details and care of merchandise.

Assistant Manager Follett's Bookstore Winsted, Connecticut February 2011 -

December, 2011 Supervisor: Linda Rachielles Ship and receive orders

Stock shelves according to the classes Northwestern Connecticut Community

College is offering Assist students of Northwestern Connecticut Community

College in finding the necessary books and study devices needed for the

semester. Accurately logged all daily shipping and receiving orders.

Worked as a team member performing cashier duties, product assistance and

cleaning. Created new processes and systems for increasing customer

service satisfaction. Politely assisted customers in person and via

telephone. Communicated all merchandise needs or issues to appropriate

supervisors. Designed and suggested new display idea for merchandise,

resulting in improved customer view/accessibility and leading to increased

sales. Handled cash stock and inventory balances. Communicated with

vendors regarding back order availability, future inventory and special

orders.

Customer Service Associate Big Y Food Stores Avon, Connecticut May 2010

-January 2011 Supervisor: Shannon Nehmer Monitor and record inventory

Stock needed materials Assist customers in shopping/checking out

Managed wide variety of customer service and administrative tasks to

resolve customer issues quickly and efficiently. Assisted customers with

store and product complaints. Tracked advertising promotions for clients

Replenished supplies, bags and other materials. Handled ticket sales

for Connecticut State Lottery. Accurately balanced cash drawer after

every shift.

Daycare Provider Northwestern Connecticut Community College Winsted,

Connecticut June 2009 - May 2010 Supervisor: Michelle Better Provide a

safe and education environment for children Monitor and relay children's

progress and needs Maintain a close professional relationship with

parents

Customer Service Associate Stop and Shop Winsted, Connecticut September

2008 - April 2009 Supervisor: Brian Sullivan

Monitor and record inventory Assist Stop and Shop customers as well as

Starbucks Patrons Work in a fast pace environment.

Education Northwestern Connecticut Community College Winsted, Connecticut

August 2010 - Present Business Management in progress Worked as a

student day care provider with an invitation to continue work each semester

of my choice.

Contact this candidate